Customer & Dealer Success Specialist

Saladmaster; Fort Worth (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Saladmaster, founded in 1946, is inviting applications for a Customer/Dealer Support Specialist. This role focuses on delivering exceptional customer experiences to customers and dealers, handling warranty data, order status, and returns while supporting escalation and special projects.

Ideal candidates have 2–5 years of customer service experience, B2B dealer exposure, and a solid knowledge of Microsoft Office.

Qualifications

• High School graduate.
• 2-5 years customer service experience.
• Servicing B2B dealer experience preferred.
• Warranty experience preferred.
• Detail orientated.
• Solid working knowledge of Microsoft Office (Word, Excel, Outlook).
• Comfortable using computers and learning new software.
• Experience with Zendesk, Zoom, and Teams is a plus, but not required, we value quick learners.
• Tech-savvy, adaptable, and able to pick up new tools with minimal guidance.

Responsibilities

• Respond to Customers/Dealers Inquiries: Provides a positive customer experience with each interaction. Receives, research and answers customer lead inquiries, service issues, product information inquiries, and orders.
• Capture Warranty Data: Enters customer orders for product and replacement parts and accessories, enter customer orders for returned merchandise and authorizes refunds, as necessary.
• Resolve Shipping & Order Status Issues: Requests payments from customers regarding outstanding invoices i.e., freight & shipping charges, Performs outbound calls to customers regarding ship dates, refunds, payments and product delivery or service of product. Enter orders from customer/sales staff as required for backup.
• Manage Escalation Situations
• User Testing: Perform additional duties and projects as requested.
• Processing Returns & Warranty
• Special Projects

Skills

Customer service

B2B dealer experience

Warranty experience

Tech-savvy

Detail oriented

Education

High School diploma

Tools

Microsoft Office

Zendesk

Zoom

Teams

Job description

Saladmaster, founded in 1946, is inviting applications for a Customer/Dealer Support Specialist. This role focuses on delivering exceptional customer experiences to customers and dealers, handling warranty data, order status, and returns while supporting escalation and special projects.

Ideal candidates have 2–5 years of customer service experience, B2B dealer exposure, and a solid knowledge of Microsoft Office.