Customer Data Specialist

Covetrus; Pennsylvania; Remote; USD 45,000 - 60,000; Full time

Job summary

A leading company in the veterinary supply industry is seeking a Customer Data Specialist to maintain and update customer information. This position requires strong analytical skills, attention to detail, and the ability to work collaboratively in a remote environment. The ideal candidate will have a degree and experience in customer data management, supporting over 350 team members in their roles.

Qualifications

• 1-2 years of experience with customer data maintenance preferred.
• Ability to work independently and collaboratively.
• Deals with confidential information using discretion.

Responsibilities

• Analyzes customer data for account accuracy and merges.
• Performs customer account maintenance across multiple systems.
• Supports strategic account pricing and customer communications.

Skills

Attention to detail

Service-oriented

Organizational skills

Education

Associate’s or Bachelor’s degree

Tools

Microsoft Office

Salesforce

Teams

SharePoint

Job description

The Customer Data Specialist will work as part of a team responsible for maintaining and updating various elements of customer data in numerous systems depending on the nature of the data. The accuracy of this customer data is important to drive proper account sales and opportunity reporting for internal departments and our vendor partners. This team member will also serve as a resource responding to various requests from internal teams and outside vendor partners.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Analyzes customer data to align various internal accounts to a universal Covetrus account by conducting research to ensure account accuracy
• Performs customer account maintenance of a variety of customer attributes in various systems
• Implements requested tasks and / or updates for account territory assignments
• Administers strategic account price lists on customer’s accounts; administers customer exceptions for vendor or product allocation programs
• Reviews customer data thoroughly to initiate and conduct account merge requests and perform various customer data cleansing projects
• Advises sales reps, credit / others on various customer data processes
• Supports customer data maintenance being utilized by 350+ commercial team members
• Other duties as needed or required.

QUALIFICATIONS :

Education and / or Experience

• Associate’s or Bachelor’s degree required or relevant work experience working with customer data
• 1-2 years of experience working the customer data maintenance preferred
• Knowledgeable and experience with computer-based enterprise and document platforms (Microsoft Office, Teams, SharePoint, CRM / Salesforce)
• Ability to work efficiently to achieve acceptable department service level deliverables for a variety of daily responsibilities and team projects
• Highly organized and sharp attention to detail
• Ability to work independently with little supervision; also work collaboratively with others
• Service-oriented and responsive in communication
• Deals with confidential information and / or issues using discretion and judgment.

PHYSICAL DEMANDS / WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Remote work; Ability to work in a home-office type setting / environment with little distractions

Salary may vary depending on factors such as confirmed job-related skills, experience, and location.

However, the pay range for this position is as follows.