Customer Contracts & Orders Specialist

Rotork; New York (NY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases and powders across many industries worldwide. The role focuses on delivering exceptional customer service, managing orders in the MRP/ERP system, and collaborating with sales and operations to ensure timely fulfillment and customer satisfaction.

Ideal candidates will have 3 years of customer service experience, proficiency with ERP/CRM, and solid data analysis

Qualifications

• Strong customer service experience, typically 3 years in a relevant role/industry.
• Experience in using ERP and CRM Systems.
• Degree or Engineering/Technical Qualification (or equivalent).
• Proficiency in data analysis and leveraging analytics for sales strategy development.
• Proficient in Microsoft Office with the ability to quickly learn and utilize business software.

Responsibilities

• Provide exceptional levels of customer service and ensure high customer satisfaction at all times.
• Ensure data input integrity and maintain records as required.
• Maximize opportunities for new business with existing customers (value selling, cross selling).
• Respond to all customer queries professionally and accurately within agreed timescales.
• Use existing procedures and policies to solve routine problems.
• Manage customer orders in the MRP/ERP system, including changes and inquiries.
• Submit status reports on a recurring basis as required by the customer.
• Maintain documentation for orders to support delivery commitments.
• Liaise with customers and internal teams regarding order fulfilment or special requirements.
• Work with Quality to resolve customer and quality complaints and communicate resolutions.
• Clarify delivery dates and address production/delivery delays with relevant contacts.

Skills

Customer service

ERP/CRM proficiency

Data analysis

MS Office proficiency

Education

Engineering/technical degree

Tools

ERP Systems

CRM Systems

Business software

Job description

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases and powders across many industries worldwide. The role focuses on delivering exceptional customer service, managing orders in the MRP/ERP system, and collaborating with sales and operations to ensure timely fulfillment and customer satisfaction.

Ideal candidates will have 3 years of customer service experience, proficiency with ERP/CRM, and solid data analysis