Customer Contract Manager (Individual Contributor/Budgeting Exp Required)

Syneos Health; United States; On-site; USD 85,000 - 115,000; Full time

Job summary

Syneos Health is seeking a Customer Contract Manager to own and manage complex contracts and change orders, collaborating closely with Project Leads and Business Development to optimize contract execution and customer satisfaction.

The role emphasizes budgeting, revenue target attainment, and proactive risk management, with daily CRM/GDCM updates and mentoring support for Contract Analysts. Occasional travel may be required.

Qualifications

• Budgeting and finance knowledge.
• Contract management experience.
• Familiarity with CRM and Contract Management systems (GDCM).

Responsibilities

• Owns and manages complex contracts and change orders.
• Drives revenue targets and departmental goals.
• Maintains timely CRM and GDCM records daily.
• Coordinates with Project Managers and Customers to ensure timely contract execution.
• Mentors Contract Analysts and supports quality control.

Skills

Budgeting experience

Education

BA/BS degree in Business

Job description

Customer Contract Manager (Individual Contributor/Budgeting Exp Required) Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring together talented experts across a broad spectrum of business critical corporate functions. Every role plays an essential part in enabling our customers to achieve their goals. Our teams are agile, collaborative, and committed to delivering-for each other, for our customers, and ultimately for the people who rely on the services we support.

Discover what your 25,000 future colleagues already know:

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture - where you can authentically be yourself. Central to this is our purpose - Driven to Deliver - which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone's life.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.

Job Responsibilities

J OB SUMMARY

O wns and manages complex contracts and change order process and works proactively with Project Leads and Business Development in the development and execution of contract documents with a primary focus on customer satisfaction. Drives revenue targets and departmental goals through active workload management and prioritization. Identifies project and/or individual contract related risks and provides swift resolution to ensure timely execution of contracts and change orders .

JOB RESPONSIBILITIES

Maintains ownership and project manages contract process to ensure timely delivery and execution consistent with standard cycle times, including but not limited to, the coordination and finalization of the contractual instrument and budget to align with defined scope of work .

Negotiates and prepares contracts, budgets, and related documents for participation in complex clinical trials . Analyzes and validates contract and budgetary changes and provides appropriate commentary to Project Managers and Customer to support the overall budget value . Proactively communicates budgetary issues to internal parties, escalates deviations to department leadership ; takes solutions-based approach to communicate and resolve issues .

Drives quarterly revenue targets through active workload management and prioritization and setting of plans for delivery and execution . Contributes to team effort and takes self-initiative to accomplish individual targets that align with quarterly departmental goals.

Primary customer contact to help develop and build a customer relationship with an assigned customer as required .

Develops Customer relationships and works independently with Project Managers and Customer on assigned projects and works independently with Project Managers and Customer on assigned projects . Attends face-to-face meetings or calls with Project Managers and Customers as needed to ensure timely execution of contract .

U pdate s and maintain s timely records in Customer Relationship Management (CRM) system and Contract Management System based on Global Deal and Contracts Management (GDCM) processes throughout the day on a daily basis.

Works consistently within the department's metrics/timelines for completion of documents.

Follows all GDCM review processes and strives to consistently deliver a quality product to both internal and external Customers. Evaluates contracts for completeness and accuracy by comparing to department guidelines to determine adherence and ensures that corrections are appropriately made and documented to ensure the highest quality document is always delivered.

Maintains a high level of flexibility . Proactively creates and resets priorities as the need arises to adhere to standard turnaround times . Identifies and raises issues before they become critical and adjusts quickly to the changes of a dynamic organization.

Drives the change order process from beginning to end and provide s suggestions for improvements on continual basis .

Provides mentoring/support/training to Contract Analysts, as well as assisting with quality control.

Perform all other duties as assigned. Minimal travel may be required (up to 25%) .

QUALIFICATION REQUIREMENTS

BA/BS degree in a Busine