Customer Contract Manager (Individual Contributor/Budgeting Exp Required)

Syneos Health/ inVentiv Health Commercial LLC; North Carolina; On-site; USD 80,000 - 140,000; Full time

Benefits offered by this job

Health benefits

401k match

Paid time off

Job summary

Syneos Health is hiring a Customer Contract Manager to own and manage complex contracts and change orders, coordinating with Project Leads and Business Development. The role emphasizes budgeting, contract accuracy, and proactive risk management to support revenue targets.

The ideal candidate has 4–7 years in budgeting, finance, or contracts within a clinical research/pharma environment and strong Excel/Word skills. Some travel and collaboration with Project Managers and Customers are expected.

Qualifications

• BA/BS degree in Business Administration or Finance with 4–7 years of budgeting, finance, proposal development and/or contracts management experience in a clinical research/pharma setting or equivalent.
• Strong customer-centric, proactive approach with flexibility to rapidly adjust priorities.
• Excellent problem solving, attention to detail, and ability to manage multiple tasks under deadlines.
• Knowledge of budgeting concepts and costing models; proficient in Excel/Word.

Responsibilities

• Owns and manages complex contracts and change orders with a focus on customer satisfaction.
• Coordinate and finalize contractual instruments and budgets to align with scope of work.
• Negotiate and prepare contracts, budgets, and related documents for clinical trials.
• Drive revenue targets through workload management and delivery planning.
• Develops customer relationships and maintains timely CRM and contract management records.
• Provide mentoring and training to Contract Analysts; support quality control.

Skills

Budgeting

Contract management

Budget development

Project coordination

Communication skills

Analytical skills

Microsoft Excel

CRM software

Education

BA/BS in Business Administration or Finance

Tools

Microsoft Excel

Microsoft Word

Job description

Customer Contract Manager (Individual Contributor/Budgeting Exp Required)

Syneos Health is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress. Every day we perform better because of how we work together, as one team, each the best at what we do. We bring together talented experts across a broad spectrum of business critical corporate functions. Every role plays an essential part in enabling our customers to achieve their goals. Our teams are agile, collaborative, and committed to delivering-for each other, for our customers, and ultimately for the people who rely on the services we support.

Discover what your 25,000 future colleagues already know:

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture - where you can authentically be yourself. Central to this is our purpose - Driven to Deliver - which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone's life.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.

Job Responsibilities

Job Summary

Owns and manages complex contracts and change order process and works proactively with Project Leads and Business Development in the development and execution of contract documents with a primary focus on customer satisfaction. Drives revenue targets and departmental goals through active workload management and prioritization. Identifies project and/or individual contract related risks and provides swift resolution to ensure timely execution of contracts and change orders.

• Maintains ownership and project manages contract process to ensure timely delivery and execution consistent with standard cycle times, including but not limited to, the coordination and finalization of the contractual instrument and budget to align with defined scope of work.

• Negotiates and prepares contracts, budgets, and related documents for participation in complex clinical trials. Analyzes and validates contract and budgetary changes and provides appropriate commentary to Project Managers and Customer to support the overall budget value. Proactively communicates budgetary issues to internal parties, escalates deviations to department leadership; takes solutions-based approach to communicate and resolve issues.

• Drives quarterly revenue targets through active workload management and prioritization and setting of plans for delivery and execution. Contributes to team effort and takes self-initiative to accomplish individual targets that align with quarterly departmental goals.

• Primary customer contact to help develop and build a customer relationship with an assigned customer as required.

• Develops Customer relationships and works independently with Project Managers and Customer on assigned projects and works independently with Project Managers and Customer on assigned projects. Attends face-to-face meetings or calls with Project Managers and Customers as needed to ensure timely execution of contract.

• Updates and maintains timely records in Customer Relationship Management (CRM) system and Contract Management System based on Global Deal and Contracts Management (GDCM) processes throughout the day on a daily basis.

• Works consistently within the department's metrics/timelines for completion of documents.

• Follows all GDCM review processes and strives to consistently deliver a quality product to both internal and external Customers. Evaluates contracts for completeness and accuracy by comparing to department guidelines to determine adherence and ensures that corrections are appropriately made and documented to ensure the highest quality document is always delivered.

• Maintains a high level of flexibility. Proactively creates and resets priorities as the need arises to adhere to standard turnaround times. Identifies and raises issues before they become critical and adjusts quickly to the changes of a dynamic organization.

• Drives the change order process from beginning to end and provides suggestions for improvements on continual basis.

• Provides mentoring/support/training to Contract Analysts, as well as assisting with quality control.

• Perform all other duties as assigned. Minimal travel may be required (up to 25%).

Qualification Requirements

• BA/BS degree in a Business Administration or Finance with a minimum of 4 to 7 years of experience preferably in budgeting, finance, proposal development and/or contracts management within a clinical research/pharmaceutical environment; or equivalent combination of education, training, and experience.

• Must be customer centric, self-motivated, and proactive.

• Flexibility in responding to job demands.

• Have excellent problems solving skills and above average attention to detail.

• Ability to perform several tasks simultaneously to meet critical deadlines and possess strong analytical skills.

• Knowledge of Microsoft Excel, Word and understanding of costing models.

• Ability to prepare and interpret budgets.

• Ability to work successfully in a team environment and maintain effective working relationships with colleagues and manager.

• Demonstrates effective time management skills. Ability to prioritize multiple tasks with management guidance and oversight.

• Excellent interpersonal, verbal, and written communication skills.

• Demonstrates a positive and flexible attitude toward new and/or unconventional work assignments.

• Ability to consistently perform and deliver a high-quality work product.

• Excellent organizational skills with ability to prioritize multiple tasks.

• Ability to work well under pressure and adapt to changing priorities.

• Knowledge of clinical trial proposal process and budget management.

• Professional ability to interact with individuals at all levels and different personalities.

• Proficiency in mathematics and ability to work with budgets.

• Good interpersonal skills and ability to work well with others.

Disclaimer

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

US ONLY

FLSA status

Exempt

Years of experience required

Four (4) - seven (7) years of relevant experience

Physical Requirements

Position requires: ability to occasionally move about inside the office to access filing cabinets, office equipment, etc. and to move between office locations; ability to maintain a stationary position for prolonged periods of time; ability to occasionally manipulate (e.g., lift, carry, move) office items and packages of light to medium weights of 10-35 pounds; ability to constantly operate a computer and other office productivity equipment (e.g., scanner, phone, printer, copier); ability to perceive and assess written materials for prolonged periods of time; and ability to frequently communicate with colleagues on the phone, by email, and in-person.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The noise level in the work environment is low. This is a largely sedentary role.

At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position may include a company car or car allowance, Health benefits to include Medical, Dental and Vision, Company match 401k, eligibility to participate in Employee Stock Purchase Plan, Eligibility to earn commissions/bonus based on company and individual performance, and flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos complies with all applicable federal, state, and municipal paid sick time requirements.

Salary Range:

$79,800.00 - $139,600.00

The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role.

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

http://www.syneoshealth.com

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.