Customer Contact Representative I

Greenville Utilities; Greenville (NC); On-site; USD 42,000 - 67,000; Full time

Benefits offered by this job

Medical and Dental Plans

LGERS retirement with 401(k) and 457

On-Site Health Clinic

Paid Holidays Vacation and Sick Leave

Flexible Spending Accounts

Professional Development

Tuition Assistance Program

Wellness Programs

Computer Purchase Program

Job summary

Greenville Utilities is seeking a Customer Contact Representative I to join our team in Greenville, NC. You will provide exceptional customer service across a multi-utility environment and help deliver reliable solutions to our community.

The role emphasizes listening to customer needs, building relationships, and delivering individualized solutions in a fast-paced environment. Starting salary is $42,411.20 with benefits and opportunities for professional growth.

Qualifications

• High School Diploma or GED required.
• Over one year of customer contact experience.
• Ability to multi-task and communicate effectively.
• Ability to quickly learn specialized computer programs.

Responsibilities

• Provide exceptional customer service through dedication to teamwork, customer satisfaction, and superior service for a multi-utility company.
• Deliver individualized solutions for a diverse set of problems for customers.
• Listen attentively to customer needs and build and maintain relationships with clients.
• Communicate with customers and employees by phone, email, or in-person.

Skills

Customer service experience

Communication skills

Flexibility

Attention to detail

Spanish (plus)

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Oracle CCS

Job description

Customer Contact Representative I

A rewarding career starts at Greenville Utilities, where all team members matter. GUC provides a friendly and supportive work environment - as we all work together to bring sustainable and reliable utility solutions to our community every day. We value our employees by offering opportunities for professional and personal development, recognition and a safe work environment. If you have a commitment to supporting and building our community, we want your energy and talent as part of our diverse team.

Salary Range: $42,411.20 - $67,412.80

Anticipated starting salary: $42,411.20

GUC is searching for a highly motivated professional to provide assistance and support for a variety of customer service-related functions and processes. We are currently recruiting for a Customer Contact Representative I who will provide exceptional customer service through dedication to teamwork, customer satisfaction, and superior service for a multi-utility company in a fast-paced environment. As part of our team, you will be responsible for delivering individualized solutions for a diverse set of problems. Your ability to listen and respond attentively to customer needs and the ability to create and maintain relationships with clients is essential.

Minimum Requirements:

• High School Diploma or G.E.D.
• Over one year of customer contact experience
• Strong organizational skills
• Excellent work ethic
• Ability to efficiently multi-task
• Ability to quickly learn specialized computer programs
• Ability to effectively communicate with customers and employees by phone, email, or in-person
• Ability to maintain regular attendance
• Valid Driver's License - Preferred

The ability to communicate fluently in Spanish is a plus. Proficiency in Microsoft Word and Excel is a plus. Knowledge of Oracle CCS preferred.

Normal work schedule is Monday - Friday from 8:00 a.m. to 5:00 p.m.

Applications accepted until filled.

Your needs extend beyond a simple medical plan. That’s why we offer a wonderful portfolio of benefit options to enhance both your career and your life. Take advantage of the benefits that come with being a team member!

Benefits include:

• Medical and Dental Plans
• Local Government Retirement System (LGERS) regular full-time and designated part-time employees are eligible 401(k) and 457 plan, including company 401(k) employer contribution
• On-Site Health Clinic
• Paid Holidays Vacation and Sick Leave
• Flexible Spending Accounts
• Professional Development
• Tuition Assistance Program
• Wellness Programs
• Computer Purchase Program

Employment is contingent upon passing a physical examination including a drug/alcohol screening and a comprehensive background check. To ensure consideration, a completed Greenville Utilities application must be received in the Human Resources Office. Interested persons can contact the Human Resources Office at [phone] if you have any questions. Our office is located on 617 Red Banks Rd., Greenville, NC 27858.

Online applications only accepted thru GUC website at www.guc.com.

An Equal Opportunity Employer/Affirmative Action Employer

Greenville Utilities Commission participates in E-Verify