CUSTOMER SERVICE PARTNER

Allianz; Baltimore (MD); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Annual bonus eligibility / commission

401(k) discretionary match up to 6%

Flexible work schedules

Health and wellness benefits

PTO - vacation, illness, Birthday Day

Tuition Reimbursement

Family care resources incl. fertility/

None

Job summary

Allianz Trade in Baltimore is seeking a customer services professional to handle inquiries via phone or email, coordinate with sales and broker partners, and manage a diverse policy portfolio. The role emphasizes timely responses, data accuracy, and process improvements across units.

The position requires strong communication, problem solving, and multitasking abilities, with aptitude for AI tools and data analysis to enhance service delivery.

Qualifications

• Bachelor’s Degree preferred.
• 1-2 years of customer service or administrative experience.
• Spanish speaking is a plus.
• Highly computer literate with proficiency in Word, Excel and similar software.
• Exceptional internal & external client service mentality.
• Excellent trouble shooting skills.
• Ability to assimilate and apply information from multiple functions.
• Excellent written and verbal communication skills.
• Excellent technical and analytical skills.
• Proven ability to manage multiple work functions in a high volume setting.
• Self motivated & team player.
• Strong people skills and ability to manage external customers including broker partners and internal agents.
• High level of organization.
• High level of computer literacy with an ability to quickly acclimate to new systems.
• Prior customer service experience.

Responsibilities

• Answers customer requests over the phone or email on various topics across all core functions with a sense of urgency.
• Works closely with the Direct Sales Force and broker partners to accurately expedite new business application input with offshore partners
• Manages a large portfolio of policies with key responsibilities to include: Communication with the Direct Sales Force and broker partners in regards to policy renewal changes, policy construction & policy distribution
• Responsible for managing collection of past due invoices and other policy items for assigned portfolio
• Identifies process improvements based on exposure to client issues and concerns that directly impact retention and new business production
• Support implementation of Voice of the Customer initiatives in the region

Skills

Customer service

Communication

Multitasking

Problem solving

Data analysis

Microsoft Office

Team player

Self-motivation

Spanish language

Education

Bachelor's degree

Tools

Word

Excel

Job description

Key Responsibilities and Duties

• Answers customer requests over the phone or email on various topics across all core functions with a sense of urgency.
• Works closely with the Direct Sales Force and broker partners to accurately expedite new business application input with offshore partners
• Manages a large portfolio of policies with key responsibilities to include: Communication with the Direct Sales Force and broker partners in regards to policy renewal changes, policy construction & policy distribution
• Responsible for managing collection of past due invoices and other policy items for assigned portfolio
• Identifies process improvements based on exposure to client issues and concerns that directly impact retention and new business production
• Support implementation of Voice of the Customer initiatives in the region

Required Qualifications and Skills

• Bachelor’s Degree preferred
• 1-2 years of Customer service or administrative experience
• Spanish speaking is a plus
• Highly computer literate with proficiency in Word, Excel and similar software.
• Exceptional internal & external client service mentality
• Excellent trouble shooting skills
• Ability to assimilate and apply information from multiple functions
• Excellent written and verbal communication skills
• Excellent technical and analytical skills
• Proven ability to manage multiple work functions in a high volume setting
• Self motivated & team player
• Strong people skills and ability to manage external customers including broker partners and internal agents
• High level of organization
• High level of computer literacy with an ability to quickly acclimate to new systems.
• Prior customer service experience

Looking for candidates that possess a basic awareness of Artificial Intelligence technologies and are enthusiastic about learning and intergrating AI into everyday business processes

• (Generative) Artificial Intelligence or GenAI or AI
• Data Analysis
• (Microsoft) Copilot
• ChatGPT

Total compensation range:

$55,000 - $65,000

Placement within the range provided above is based on the individual’s relevant experience, skills for the role and location. Salary ranges are only one component of our total compensation package.

Benefits:

• Competitive compensation
• Annual bonus eligibility and/or commission structure opportunities
• 401(k) discretionary match of up to 6%
• Flexible work schedules
• Health and wellness benefits
• Paid time off for vacation, illness, Birthday Day Off and Volunteer Day Off
• Tuition Reimbursement
• Family care resources, including fertility and adoption benefits

Learn more about our benefits here:

https://rcmd-connect.com/allianztrade/

#LI-BP1

106031 | Customer Services & Claims | Professional | Non-Executive | Allianz Trade | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let’s care for tomorrow.