Medical Customer Service & Collections Assistant

CentraCare Health; United States; Hybrid; USD 26,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

PTO

Retirement plan

Employee discounts

Tuition reimbursement

College grant programs

Job summary

CentraCare Health seeks a Medical Customer Service and Collections Assistant to be the primary contact for patient billing inquiries and to help patients understand statements for swift resolution of balances. The role acts as a liaison among patients, the business office and payors, thriving in a fast-paced environment that rewards excellent communication, conflict resolution, and attention to detail.

This position offers potential work-from-home options after training and a comprehensive

Qualifications

• Experience with Microsoft Office applications and related healthcare systems and software preferred.
• Experience in a medical billing environment working with third party payer, billing, and terminology preferred.
• Strong written and verbal skills.
• Excellent communication, listening and negotiating skills and customer relations principles.
• Ability to prioritize and complete tasks in a timely manner with attention to detail and accuracy.
• Strong interpersonal human relations skills.
• Bi-lingual Spanish or Somali a plus.

Responsibilities

• Serve as the primary contact for patient billing inquiries.
• Assist patients in understanding billing statements to resolve balances swiftly.
• Act as a liaison between the patient, business office and payors for account resolution.
• Support a fast-paced environment with strong communication and problem-solving.

Skills

Microsoft Office

Communication

Negotiation

Customer service

Attention to detail

Conflict resolution

Bilingual (Spanish or Somali)

Job description

Find your purpose as a Medical Customer Service and Collections Assistant with CentraCare. The Medical Customer Service Assistant serves as a primary contact for all patient billing inquiries. Assists patients in understanding billing statements to ensure swift resolution of outstanding balances. Serves as a liaison between the patient, business office and/or payors for all billing matters related to account resolution. This is a fast-paced position, individuals with conflict resolution skills and strong customer service skills tend to thrive in this role.

Schedule:

• Full-time 80 hours every 2 weeks
• Mon-Fri 8:30a-5:00p
• Potential Work from Home options available after successful in-office training of approximately 6 monthsPay and Benefits:

Pay and Benefits:

• Starting pay is $19.15 per hour; exact wage determined by years of related experience.
• Pay range: $19.15-$29.28 per hour
• Full time benefits: medical, dental, PTO, retirement, employee discounts and more!
• Tuition reimbursement and college grant programs available

Qualifications:

• Experience with use of Microsoft Office applications and related healthcare systems and software preferred.
• Experience in a medical billing environment working with third party payer, billing, and terminology preferred.
• Strong written and verbal skills.
• Excellent communication, listening and negotiating skills and customer relations principles.
• Ability to prioritize and complete tasks in a timely manner with attention to detail and accuracy.
• Strong interpersonal human relations skills.
• Bi-lingual Spanish or Somali a plus.

CentraCare has made a commitment to diversity in its workforce. All individuals including, but not limited to, individuals with disabilities, are encouraged to apply. CentraCare is an EEO/AA employers.