Customer Compliance & EDI Operations Lead

OOFOS; Braintree (MA); Hybrid; USD 75,000 - 105,000; Full time

Job summary

OOFOS in Massachusetts is seeking a Customer Compliance Specialist to drive operational excellence across customer compliance, EDI, and order execution for wholesale and retail partners.

You will partner with Account Services, Sales, IT, Supply Chain, Logistics, and Product Development to ensure orders meet customer requirements from onboarding to delivery, while reducing chargebacks and improving processes across the supply chain.

Qualifications

• Bachelor's degree in Supply Chain, Business Administration, Logistics, Operations, or related field.
• 5+ years of experience in customer compliance, logistics, supply chain, operations, or vendor compliance within footwear/apparel/consumer products.
• Strong understanding of retailer routing guides, vendor compliance standards, and chargeback prevention.
• Experience working with EDI transactions, ASNs, purchase orders, and warehouse management systems.
• Familiarity with footwear packaging, labeling, carton marking, UPC requirements, and retail distribution practices a plus.
• Experience leading retailer onboarding and EDI implementations.
• Advanced Excel skills and experience with ERP, EDI, compliance reporting, or business intelligence tools.
• Strong analytical with the ability to interpret operational data, identify trends, and recommend process improvements.
• Excellent organizational, communication, and relationship management skills.
• Ability to manage multiple priorities and drive projects across cross-functional teams.

Responsibilities

• Own customer compliance programs across wholesale, retail and direct to consumer partners ensuring consistent execution of customer-specific operational requirements.
• Interpret, maintain, and communicate customer vendor compliance requirements across internal teams.
• Monitor compliance with routing guides, labeling standards, packaging specifications, ticketing, ASN requirements, EDI transactions, shipping documentation, and delivery requirements.
• Partner with Logistics and Distribution teams to ensure shipments meet customer routing requirements, compliance standards, and required delivery windows.
• Support new customer onboarding by reviewing vendor manuals, identifying operational requirements, and implementing scalable compliance processes.
• Serve as the primary business relationship owner between Account Service and IT for customer compliance, EDI, and retailer onboarding initiatives.
• Coordinate new customer EDI implementations, onboarding, compliance related system enhancements, testing, validation, issue / chargeback resolution.
• Partner with internal stakeholders to ensure system, process, and operational changes align with customer compliance requirements.
• Collaborate with Product Development and Packaging teams to ensure customer-specific packaging, labeling and product requirements into new product launches.
• Track, investigate, and resolve compliance violations, chargebacks, shortages, deductions, and operational discrepancies.
• Analyze compliance trends, identify root causes, and lead corrective and preventive actions that improve operational performance and reduce future risk.
• Maintain customer compliance scorecards, KPI dashboards, and reporting.
• Develop metrics that measure compliance performance and identify opportunities to improve execution and reduce costs.
• Lead cross-functional meetings focused on compliance performance, operational improvements, and risk mitigation.
• Assist with compliance audits and internal process improvements.
• Develop and deliver training materials for internal teams on customer compliance requirements, retailer expectations, and best practices.
• Serve as an internal subject matter expert on retailer compliance, EDI requirements, routing guides, packaging standards, and industry best practices.
• Stay current on evolving retailer compliance requirements, customs regulations, sustainability initiatives, and footwear industry best practices.

Skills

Analytical thinking

Strong communication

Project management

Cross-functional collaboration

Advanced Excel

Education

Bachelor's degree in Supply Chain, Business Administration, Logistics, Operations, or related field

Tools

ERP systems

EDI

BI tools

Warehouse Management Systems

Job description

OOFOS in Massachusetts is seeking a Customer Compliance Specialist to drive operational excellence across customer compliance, EDI, and order execution for wholesale and retail partners.

You will partner with Account Services, Sales, IT, Supply Chain, Logistics, and Product Development to ensure orders meet customer requirements from onboarding to delivery, while reducing chargebacks and improving processes across the supply chain.