Customer Communications Specialist

Westgate Resorts; Florida; Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Health Benefits

Paid Time Off

Paid Holidays

401(k) with Company Match

Daily Pay

Parental Leave

Wellness Programs

Tuition Assistance

Life Insurance

Pet Insurance

Loyalty Discounts

Zusammenfassung

Westgate Resorts is seeking a Correspondence Team Member to manage and respond to written consumer communications, including complaints and inquiries, ensuring timely, accurate, and compliant responses. You will research issues, verify information, and collaborate with multiple departments to resolve concerns while maintaining thorough records.

A strong emphasis on communication, attention to detail, and regulatory awareness is required.

Qualifikationen

• Proficiency in MS Word, Excel, and Outlook
• Exceptional communication skills
• Fluency in English. Bilingual a plus - Spanish and/or Portuguese; reading, writing, and speaking
• Customer service experience – One year required
• Timeshare experience preferred
• Quality Assurance experience preferred
• High school diploma or GED required
• Associate or Bachelor’s degree in English, Communications, or related field preferred
• Adobe Acrobat knowledge is a plus
• Strong written and verbal communication skills
• Excellent problem-solving and analytical abilities
• High attention to detail and accuracy
• Ability to manage multiple cases and prioritize tasks effectively
• Professional judgment and ability to handle sensitive or complex customer concerns
• Strong organizational and time-management skills

Aufgaben

• Review, research, and respond to written consumer complaints and inquiries in a timely and professional manner
• Utilize company resources effectively to verify information and ensure accuracy and completeness of correspondence
• Investigate customer concerns related to company products, services, and experiences
• Prepare clear, accurate, and compliant written responses to customers
• Ensure all correspondence aligns with applicable legal, regulatory, and company policies
• Collaborate with internal departments to gather necessary information and resolve issues
• Maintain accurate documentation and records of customer communications and case resolutions
• Assist with general information requests and administrative tasks as required
• Identify patterns or trends in complaints and elevate issues when appropriate
• Collaborate closely with the Compliance Team on the review and resolution of complaints
• Perform additional duties, projects, or tasks as assigned by Management

Kenntnisse

Exceptional communication skills

Fluency in English

Bilingual Spanish/Portuguese

Customer service experience

Attention to detail

Problem-solving

Organizational skills

Ausbildung

High school diploma or GED

Associate or Bachelor’s degree in English/Communications or related field preferred

Tools

MS Word

Excel

Outlook

Adobe Acrobat

Jobbeschreibung

Westgate Resorts is seeking a Correspondence Team Member to manage and respond to written consumer communications, including complaints and inquiries, ensuring timely, accurate, and compliant responses. You will research issues, verify information, and collaborate with multiple departments to resolve concerns while maintaining thorough records.

A strong emphasis on communication, attention to detail, and regulatory awareness is required.