Customer Service Rep (Fully Remote)

Westgate Resorts; United States; Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health Benefits

Paid Time Off

401(k) with Company Match

Daily Pay

Job summary

Westgate Resorts is seeking a Customer Service Representative to engage with trial owners and guests, handling outbound calls and guest reservations. You will address delinquent accounts and assist with package upgrades and travel protections.

On-site training for 5 weeks followed by remote work with a schedule of Monday-Friday 11:30am-8pm. Bilingual English/Spanish is a plus, and we are an equal opportunity employer.

Qualifications

• High school diploma or GED required.
• Minimum of 6 months to 1 year of customer service experience required.
• Strong verbal and written communication skills with the ability to build rapport and effectively resolve customer concerns.

Responsibilities

• Engage with trial owners through primarily outbound calls and occasional inbound interactions.
• Assist guests with booking reservations and purchasing package upgrades, enhancements, and travel protection plans.
• Serve as the first point of contact for owners with delinquent accounts, working to resolve payment concerns and maintain account status.

Skills

Customer Service

Outbound Calls

Reservation Support

Communication

Bilingual (English/Spanish)

Education

High School Diploma or GED

Job description

• Engage with trial owners through primarily outbound calls and occasional inbound interactions.


• Assist guests with booking reservations and purchasing package upgrades, enhancements, and travel protection plans.


• Serve as the first point of contact for owners with delinquent accounts, working to resolve payment concerns and maintain account status.

Qualifications:

• High school diploma or GED required.


• Minimum of 6 months to 1 year of customer service experience required.


• Strong verbal and written communication skills with the ability to build rapport and effectively resolve customer concerns.


• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage.


• Paid Time Off – Vacation, Sick, and Personal Time to Recharge.


• 401(k) with Generous Company Match and Daily Pay to access your earnings when you need them.

Additional Info:

• Training is on-site for the first 5 weeks, then remote with a schedule of Monday-Friday 11:30am-8pm.


• Bilingual (English/Spanish) is a plus.


• Equal Employment Opportunity employer.

Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations. Recognized as a Best Company to Work For, we employ 9,000 Team Members and value creating a supportive, rewarding workplace.