Customer Communications Coordinator (In-Office, Marietta)

Solid Commercial Solutions; Marietta (GA); Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Life insurance

401(k) with 4% match

PTO 2 weeks

7 paid holidays

Descripción de la vacante

Solid Commercial Solutions in Marietta, GA is seeking a detail-oriented Customer Service Coordinator to be the first voice for our clients. You will handle calls and emails, update customers on service from start to finish, and keep customer and job records accurate to support the team.

The role offers a full-time, in-office schedule with room to grow, plus benefits including medical, dental, and life insurance, a 401(k) match up to 4%, and two weeks of PTO plus seven paid holidays.

Formación

• High school diploma or equivalent.
• 1-2+ years in customer service or related office roles.
• Strong phone and written communication skills.
• Excellent attention to detail and process discipline.
• Reliable, punctual, in-office full-time schedule.
• Follows established processes and suggests improvements.

Responsabilidades

• Answer customer calls and emails, and resolve questions directly about job status, scheduling, and invoices.
• Make outbound calls and send emails to update customers on scheduling, status, and changes to their service.
• Follow up on customer requests and work with CSMs on escalations.
• Keep a professional, helpful tone with every customer, even on busy days.
• Keep customer contact information, job notes, and job statuses accurate and up to date in our field service software.
• Spot and fix missing or incorrect information, such as duplicate contacts, outdated phone numbers, or incomplete notes.
• Submit invoices to customers through the required portals or by email.
• Work closely with CSMs and field technicians to keep information flowing and get jobs done.
• Help with other office tasks as needed.

Conocimientos

Customer service

Phone etiquette

Attention to detail

Time management

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

CRM software

Field service software

Descripción del empleo

Solid Commercial Solutions in Marietta, GA is seeking a detail-oriented Customer Service Coordinator to be the first voice for our clients. You will handle calls and emails, update customers on service from start to finish, and keep customer and job records accurate to support the team.

The role offers a full-time, in-office schedule with room to grow, plus benefits including medical, dental, and life insurance, a 401(k) match up to 4%, and two weeks of PTO plus seven paid holidays.