Customer Champion Teller: Build Relationships & Solutions

First Commonwealth Bank; New Castle (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

First Commonwealth Bank in New Castle, PA seeks a Teller who delivers exceptional customer experiences and helps customers achieve their financial goals.

You will process daily transactions, safeguard cash operations, and build trusted relationships through conversations that uncover financial needs. The role emphasizes service excellence, compliance, and growth opportunities within our Pathways development program.

Qualifications

• High school diploma or equivalent.
• 2+ years in a client-centric sales environment with proven goal attainment.
• Excellent communication, relationship-building and solution-focused mindset.
• Tech-savvy with bank systems and standard software.
• Valid driver's license and willingness to travel regionally.

Responsibilities

• Protect privacy and security while handling transactions.
• Grow and deepen consumer relationships through conversations and referrals.
• Conduct outbound calls and drive customer service excellence.
• Learn and develop through Pathways and training.
• Promote products and support customer financial solutions.

Skills

Customer-centric sales

Excellent communication

Problem solving

Relationship building

Adaptability

Education

High school diploma or equivalent

Tools

Banking software

Microsoft Office

Mobile banking apps

Job description

First Commonwealth Bank in New Castle, PA seeks a Teller who delivers exceptional customer experiences and helps customers achieve their financial goals.

You will process daily transactions, safeguard cash operations, and build trusted relationships through conversations that uncover financial needs. The role emphasizes service excellence, compliance, and growth opportunities within our Pathways development program.