Customer Champion & Production Leader

Carpenter Canada Co.; Elkhart (IN); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Profit sharing

Tuition reimbursement

Job summary

Carpenter Co. has an immediate opening for a Customer Champion (aka Customer Service Manager) at our Elkhart, IN facility, reporting to the Division Manager. The role requires coordinating between customers and production to ship quality products on time.

The position involves daily plant contact, travel less than 10%, and a comprehensive benefits package including health insurance and tuition reimbursement after 1 year of service.

Qualifications

• Bachelor's Degree required.
• Five plus years of previous customer service experience.
• Two years' experience in sales.
• Two years' experience in management.
• Experience in a manufacturing environment isa plus.
• SAP, Excel and Word experience preferred.

Responsibilities

• Establish an open channel of communication between customers and production.
• Act as order expeditor and liaison between plant and customer.
• Meet with production daily to ensure on-time shipments.
• Coordinate product changes with production.
• Satisfy the customer without compromising quality and price.
• Develop and nurture a partnership with the customer through regular communications.
• Assist in troubleshooting and solving problems from production or sales sides.
• Monitor service and quality and process customer credits.

Skills

Customer service

Sales

Management

Education

Bachelor's Degree

Tools

SAP

Excel

Word

Job description

Carpenter Co. has an immediate opening for a Customer Champion (aka Customer Service Manager) at our Elkhart, IN facility, reporting to the Division Manager. The role requires coordinating between customers and production to ship quality products on time.

The position involves daily plant contact, travel less than 10%, and a comprehensive benefits package including health insurance and tuition reimbursement after 1 year of service.