Universal Banker

Bank-of-Hop; Kailua (HI); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope in Kailua, Hawaii seeks an Universal Banker to blend teller duties with platform sales and deliver a warm, professional customer experience. You will handle transactions, open accounts, and tailor financial solutions.

The role emphasizes cross-selling, educating customers on digital tools, and maintaining compliance and accurate records while supporting branch goals and team collaboration.

Qualifications

• High School Diploma required.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Organizational skills and ability to multitask in a fast-paced environment.
• Korean language proficiency preferred.

Responsibilities

• Provide a welcoming and professional experience for all customers, assisting with inquiries and resolving issues promptly.
• Build relationships by understanding customer needs and recommending appropriate banking products and services.
• Promote bank products and services to achieve individual and branch sales goals, including accounts, loans, and other financial solutions.
• Educate customers on digital banking options and self-service tools to enhance their banking experience.
• Maintain knowledge of bank products, services, and promotions to provide accurate and helpful information.
• Perform teller transactions, including deposits, withdrawals, transfers, and payments, with accuracy and efficiency.
• Assist customers with account openings, updates, and closings, ensuring compliance with bank policies and procedures.
• Identify opportunities to deepen customer relationships by cross-selling or upselling additional products and services.
• Monitor and maintain cash drawer accuracy while following established cash-handling procedures.
• Ensure adherence to bank policies, procedures, and regulatory requirements, including security and fraud prevention protocols.
• Participate in operational tasks such as ATM balancing, night deposit processing, and maintaining branch supplies.
• Monitor and escalate any suspicious account activity or potential risks to management as needed.
• Maintain organized and accurate records to support branch audits and operational reviews.
• Collaborate with branch team members to ensure seamless service delivery and achievement of branch goals.
• Assist with training and mentoring new team members as directed by management.
• Participate in branch meetings and training sessions to stay informed of updates and best practices.

Skills

Verbal English (Fluent)

Written English (Advanced)

Communication skills

Multitasking

Customer service

Korean language

Education

High School Diploma

Job description

The Universal Banker is responsible for delivering exceptional customer service, building relationships, and supporting the branch’s sales and operational goals. This role combines teller and platform responsibilities, including processing transactions, opening accounts, and offering tailored financial solutions. By serving as a trusted resource for customers, the Universal Banker contributes to a positive banking experience and branch success.

• Provide a welcoming and professional experience for all customers, assisting with inquiries and resolving issues promptly.
• Build relationships by understanding customer needs and recommending appropriate banking products and services.
• Promote bank products and services to achieve individual and branch sales goals, including accounts, loans, and other financial solutions.
• Educate customers on digital banking options and self-service tools to enhance their banking experience.
• Maintain knowledge of bank products, services, and promotions to provide accurate and helpful information.

Transaction Processing & Account Support:

• Perform teller transactions, including deposits, withdrawals, transfers, and payments, with accuracy and efficiency.
• Assist customers with account openings, updates, and closings, ensuring compliance with bank policies and procedures.
• Identify opportunities to deepen customer relationships by cross-selling or upselling additional products and services.
• Monitor and maintain cash drawer accuracy while following established cash-handling procedures.

Operational Support & Compliance:

• Ensure adherence to bank policies, procedures, and regulatory requirements, including security and fraud prevention protocols.
• Participate in operational tasks such as ATM balancing, night deposit processing, and maintaining branch supplies.
• Monitor and escalate any suspicious account activity or potential risks to management as needed.
• Maintain organized and accurate records to support branch audits and operational reviews.
• Collaborate with branch team members to ensure seamless service delivery and achievement of branch goals.
• Assist with training and mentoring new team members as directed by management.
• Participate in branch meetings and training sessions to stay informed of updates and best practices.

Job Qualifications/Requirements

Education/Credentials

• Minimum Education Level: High School Diploma

Skills

• English: Written: Advanced Verbal: Fluent
• Required: Excellent verbal and written communication skills.
• Required: Strong organizational skills with a willingness to adapt to changes in a fast-paced environment.
• Required: Ability to manage multiple tasks, projects, and deadlines simultaneously.
• Required: Strong customer service skills with the ability to build and maintain relationships.
• Additional Languages: Korean preferred

The salary range for this full-time position is $19.24 - $24.04 hourly + bonus + benefits

Salary ranges are determined based on qualifications, level, and location.

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.