Customer-Centric Transportation Dispatcher

RBR Alliance, Inc.; New Albany, Northern (IN, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Blue River Services, Inc. in New Albany, IN seeks a Dispatcher in Transportation to coordinate trip information, dispatch drivers, and maintain accurate records.

This role emphasizes customer service, communication, organization, data-entry, and problem-solving while safeguarding confidential information. You will answer calls, dispatch to drivers, provide route details, and communicate with passengers, families, and community partners.

Qualifications

• High School Diploma or equivalent required.
• Minimum of one year of experience in a role requiring strong customer service, human-relations, data-entry, coordination, scheduling, or administrative skills.
• Experience working with the public, handling high call volumes, or coordinating transportation services preferred.
• Experience using dispatching, scheduling, database, spreadsheet, or other office software preferred.

Responsibilities

• Answer incoming calls promptly, gather complete trip and passenger information, and communicate details to the appropriate individual through telephone, email, radio, or other communication methods.
• Dispatch information to drivers using a two-way radio system or other appropriate communication methods to support timely passenger pick-up and drop-off.
• Provide drivers with route, schedule, appointment, and direction information as needed.
• Communicate professionally with passengers, families, staff, community agencies, service providers, and the general public.
• Determine appropriate vehicle travel paths to support safe and timely transportation of passengers.
• Contact emergency personnel, including police, ambulance, or fire departments, when necessary to help ensure passenger safety.
• Communicate with drivers and appropriate staff regarding vehicle maintenance concerns and needed assistance.
• Maintain accurate transportation documentation and records, including Excel spreadsheets, trip totals, consumer information cards, appointment schedules, and denial logs.
• Create, update, and maintain information within the Dispatch Software package.
• Initiate and track prior authorization forms in coordination with the Fiscal Department.
• Maintain confidentiality of all employee, consumer, passenger, and agency information.
• Participate in required in-service training and professional development to maintain and improve job skills.
• Follow all Blue River Services, Inc. personnel policies, procedures, and applicable transportation requirements.
• Perform other related duties as assigned by the Transportation Director.

Skills

Customer service

Phone etiquette

Verbal communication

Written communication

Route knowledge

Organization

Multitasking

Dispatch software

Data-entry

Team collaboration

Education

High School Diploma or equivalent

Tools

Dispatch software

Excel

Database

Spreadsheet

Email

Job description

Blue River Services, Inc. in New Albany, IN seeks a Dispatcher in Transportation to coordinate trip information, dispatch drivers, and maintain accurate records.

This role emphasizes customer service, communication, organization, data-entry, and problem-solving while safeguarding confidential information. You will answer calls, dispatch to drivers, provide route details, and communicate with passengers, families, and community partners.