Customer-Centric Teller: Service & Transactions

Atlantic Union Bank; Chesapeake (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

Paid time off

401(k) retirement savings

Wellness resources

Job summary

Atlantic Union Bank is seeking a customer-focused branch professional to deliver a best-in-class experience as you process transactions and support branch sales objectives.

Responsibilities include handling cash, identifying referral opportunities, and maintaining up-to-date knowledge of bank products while complying with policies and regulations. This role supports a team-driven environment with adaptable duties as needed.

Qualifications

• High school diploma or equivalent required.
• Previous cash handling experience preferred.
• Previous customer service experience required.

Responsibilities

• Provide excellent customer experience.
• Perform basic customer and cash transactions.
• Balance cash each day.
• Identify referral opportunities to contribute to branch goals.
• Adhere to all applicable laws and regulations governing bank operations, including BSA/AML policies.
• Identify risk and escalate concerns through proper channels.
• Develop and maintain knowledge of bank products and services.
• Learn and adapt to changing digital channels.
• Other duties as assigned.

Skills

Excellent customer service

Oral and written communication

Sound business judgment

Proficient computer skills

Multi-tasking/attention to detail

Flexibility/adaptability

Stand for long periods / lift to 30 lb

Education

High school diploma or equivalent

Cash handling experience preferred

Customer service experience required

Job description

Atlantic Union Bank is seeking a customer-focused branch professional to deliver a best-in-class experience as you process transactions and support branch sales objectives.

Responsibilities include handling cash, identifying referral opportunities, and maintaining up-to-date knowledge of bank products while complying with policies and regulations. This role supports a team-driven environment with adaptable duties as needed.