Customer-Centric Teller: Grow Financial Wellness

PNC; Breckenridge (CO); On-site; USD 33,000 - 55,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Pension and stock purchase plans

Job summary

PNC seeks a Teller to join its Branch Banking team in Breckenridge, CO. The role focuses on delivering a superior customer experience, educating clients on financial options, and identifying opportunities during customer interactions to refer to branch staff.

As an in-office position, the candidate will engage with customers, leverage technology to assist transactions, and ensure accurate day-to-day branch operations in line with policies.

Qualifications

• No degree required; a comparable combination of education, job-specific certification(s), and experience may be considered.
• Spanish Speaking - Preferred
• In-office role in Breckenridge, CO with visa sponsorship not provided

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Skills

Customer Focused

Managing Risk

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC seeks a Teller to join its Branch Banking team in Breckenridge, CO. The role focuses on delivering a superior customer experience, educating clients on financial options, and identifying opportunities during customer interactions to refer to branch staff.

As an in-office position, the candidate will engage with customers, leverage technology to assist transactions, and ensure accurate day-to-day branch operations in line with policies.