Customer-Centric Teller: Drive Sales & Service Impact

First Merchants Corporation; Munster (IN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Base Pay PLUS Bonuses

Additional Benefits

Job summary

First Merchants Bank is seeking a Service Associate (Teller) to join our team in Munster, Indiana. This role focuses on providing high-quality customer service by accurately and efficiently completing bank transactions and suggesting products and services to meet customers’ financial needs.

You will help meet personal production goals while delivering a meaningful customer experience. You will balance cash, handle daily transactions, and support branch operations, while staying compliant with

Responsibilities

• Responding to customer requests for banking transactions.
• Answering customer inquiries and problems with solutions that meet the customer’s current needs.
• Continually building customer loyalty and customer advocates.
• Balance cash, daily transactions, vault and ATM.
• Understanding and ensuring compliance, regulations and reporting.
• Following information security policy and verification procedures to protect customer privacy.
• Assist with opening and/or closing banking center.
• Selling bank products, making customer referrals and other activities to support the goals.
• Knowing about all bank products.
• Participating in daily/weekly meetings and coaching sessions.

Education

High School Diploma or Equivalent

Job description

First Merchants Bank is seeking a Service Associate (Teller) to join our team in Munster, Indiana. This role focuses on providing high-quality customer service by accurately and efficiently completing bank transactions and suggesting products and services to meet customers’ financial needs.

You will help meet personal production goals while delivering a meaningful customer experience. You will balance cash, handle daily transactions, and support branch operations, while staying compliant with