Customer-Centric Teller — Build Trust & Relationships

Frost Bank; Allen (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Frost Bank in Allen, TX is seeking a friendly Teller to be the first point of contact for customers. You will handle everyday teller transactions, cash handling, and deliver a high standard of service that reflects Frost Bank’s values.

The role requires available hours Monday–Friday with rotating Saturdays, and proficiency in Microsoft Office. You will contribute to customer satisfaction and ensure accurate processing of transactions in a team setting.

Qualifications

• Required Availability: Monday-Friday, 7:30am-6:15pm with Rotation Saturdays, 8:30am-1:15pm.
• Excellent written and verbal communication skills.
• Next-level customer service skills.
• Proficiency in Microsoft applications.
• Cash-handling experience.

Responsibilities

• Provide exceptional customer service and teller services that consistently meet consumer banking performance standards.
• Perform daily credit and debit transactions in compliance with bank policies and procedures.
• Maintain proper cash on hand and prepare daily settlement of teller cash and proof transactions.
• Fill change order requests, wire transfers, and bankcard advances and exchange negotiable instruments.
• Manage risk while actively practicing loss prevention.
• Utilize critical-thinking skills and have a thirst for knowledge, accuracy, and efficiency.
• Always take action using integrity, caring, and excellence to achieve all-win outcomes.

Skills

Customer service

Clear communication

Cash handling

Tools

Microsoft Office

Job description

Frost Bank in Allen, TX is seeking a friendly Teller to be the first point of contact for customers. You will handle everyday teller transactions, cash handling, and deliver a high standard of service that reflects Frost Bank’s values.

The role requires available hours Monday–Friday with rotating Saturdays, and proficiency in Microsoft Office. You will contribute to customer satisfaction and ensure accurate processing of transactions in a team setting.