Customer-Centric Teller | Banking & Digital Tools

Community-Financial-System,-Inc.; Village of Orchard Park (NY); On-site; USD 23,419 - 30,307; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Medical insurance

Vision & Dental insurance

401K with match

Pension

Tuition Reimbursement

Banking discounts

Job summary

Community Financial System, Inc. (CFSI) operates Community Bank, N.A. with a wide network across Upstate New York and surrounding areas.

The Teller role focuses on delivering accurate financial transactions, maintaining cash drawer integrity, and providing exceptional customer service aligned with bank standards. The position emphasizes understanding customer needs, promoting digital tools, and collaborating with branch teams to ensure smooth operations.

Qualifications

• High School Diploma or GED required.
• Excellent interpersonal, listening, and communication skills.
• Strong attention to detail with accurate math skills.
• Comfort using computers and digital banking tools.

Responsibilities

• Serve as a welcoming, professional first point of contact for customers entering the branch.
• Process routine financial transactions (deposits, withdrawals, payments, check cashing) with accuracy.
• Educate customers on digital banking tools and self-service options.
• Refer customers to branch specialists for more complex needs.
• Support lobby management and guide customers to appropriate team members.
• Assist with phone inquiries and maintain high standards of customer service.

Skills

Interpersonal skills

Attention to detail

Clear Communication

Customer service

Education

High School Diploma or GED

Job description

Community Financial System, Inc. (CFSI) operates Community Bank, N.A. with a wide network across Upstate New York and surrounding areas.

The Teller role focuses on delivering accurate financial transactions, maintaining cash drawer integrity, and providing exceptional customer service aligned with bank standards. The position emphasizes understanding customer needs, promoting digital tools, and collaborating with branch teams to ensure smooth operations.