Customer-Centric Tech Support Specialist

KPA; Lafayette (CO); On-site; USD 63,039,000 - 74,501,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company match

PTO and holidays

Job summary

KPA is seeking a Technical Support Specialist to help automotive clients with our software applications, providing effective solutions and ensuring high customer satisfaction. You’ll manage tickets, escalate when needed, and maintain clear, professional communication across teams.

The role requires familiarity with Windows and Mac, strong English communication, and roughly two years of problem-solving experience.

Qualifications

• Two years’ experience solving computer problems.
• Familiarity with Windows and Mac operating systems.
• Excellent verbal and written communication abilities.

Responsibilities

• Assist in troubleshooting and resolution and engage tier 2 technical support when appropriate.
• Document all communications in a centralized ticketing system and respond promptly.
• Provide oversight and guidance to clients and partners, and ensure customer satisfaction.
• Review completed tickets for accuracy and completeness daily.
• Contribute to quality improvements based on customer feedback and training sessions.

Skills

Customer service

Windows OS

Mac OS

Communication skills

Problem solving

Time management

Education

Technical certifications desirable

Tools

MS Office

Ticketing system

Job description

KPA is seeking a Technical Support Specialist to help automotive clients with our software applications, providing effective solutions and ensuring high customer satisfaction. You’ll manage tickets, escalate when needed, and maintain clear, professional communication across teams.

The role requires familiarity with Windows and Mac, strong English communication, and roughly two years of problem-solving experience.