Customer-Centric Service & Scheduling Specialist

Centella; Town of Florida (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Career Growth Opportunities

Training and Development

401k with company match

Medical, Dental, Vision

Paid Time Off

Health Savings and Flexible Spending Account

Job summary

Centella is seeking a Service Support Specialist in Doral, FL. This role is vital for acting as the primary touchpoint for the company, managing service requests and ensuring customer satisfaction.

The ideal candidate will have experience in service coordination and demonstrate advanced administrative skills. Additional benefits include career growth opportunities, health benefits, and a 401k plan.

Qualifications

• High school diploma required; Bachelor's degree preferred.
• 1-3 years of experience in service coordination or related role.
• Experience in a service-oriented environment is a plus.

Responsibilities

• Attend to service calls and requests efficiently.
• Monitor service email inbox for timely resolution.
• Coordinate preventive maintenance services and inspections.

Skills

Customer-centric focus

Advanced proficiency in Microsoft Office Suite

Professional demeanor

Effective communication skills

Organizational skills

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

ERP systems

CRM systems

Inventory management systems

Job description

Centella is seeking a Service Support Specialist in Doral, FL. This role is vital for acting as the primary touchpoint for the company, managing service requests and ensuring customer satisfaction.

The ideal candidate will have experience in service coordination and demonstrate advanced administrative skills. Additional benefits include career growth opportunities, health benefits, and a 401k plan.