Customer-Centric Service Advisor & Warranty Liaison

Kahlig Auto Group; San Antonio (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Life Insurance

Disability

401(k)

Paid vacation

Sick leave

Holiday pay

Wellness program

Job summary

Kahlig Auto Group is seeking a Service Advisor for North Park Subaru in San Antonio, TX. The role centers on greeting customers, understanding repair needs, and serving as the liaison between customers and service technicians to ensure smooth, friendly experiences.

You will provide cost estimates, upsell appropriate services, manage warranties, and keep customers informed about progress and costs. The position emphasizes high integrity and exceptional customer service in a full-time dealership

Qualifications

• Responsibilities include greeting customers, listening to repair needs, and communicating clearly with technicians.
• Upsell recommended services with high integrity and low pressure.
• Provide accurate estimates of repair/maintenance costs.
• Maintain CSI scores and uphold dealership policies.

Responsibilities

• Greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to techs
• Upsell recommended/additional services using low-pressure, high-integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Job description

Kahlig Auto Group is seeking a Service Advisor for North Park Subaru in San Antonio, TX. The role centers on greeting customers, understanding repair needs, and serving as the liaison between customers and service technicians to ensure smooth, friendly experiences.

You will provide cost estimates, upsell appropriate services, manage warranties, and keep customers informed about progress and costs. The position emphasizes high integrity and exceptional customer service in a full-time dealership