Customer-Centric Service Advisor | Flexible Hours & Benefits

Matheny Ford; St. Marys (WV); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Working Hours

Health Insurance

PTO & Sick Leave

401(K)

Job summary

Matheny Ford in West Virginia is seeking a Service Advisor to greet customers, capture vehicle information, and schedule maintenance and test drives as needed. You will prepare accurate estimates, monitor progress, and explain work performed to customers. Prior Ford dealership exposure is a plus, with a strong focus on customer satisfaction and teamwork.

The role emphasizes a long-term career with a growing organization, with flexible hours and benefits including health insurance and PTO.

Qualifications

• Minimum of 1 year in service department
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Positive, friendly attitude
• We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Skills

Customer service

Automotive knowledge

Problem solving

Computer skills

Education

High school diploma or equivalent

Tools

CRM software

Estimate software

Job description

Matheny Ford in West Virginia is seeking a Service Advisor to greet customers, capture vehicle information, and schedule maintenance and test drives as needed. You will prepare accurate estimates, monitor progress, and explain work performed to customers. Prior Ford dealership exposure is a plus, with a strong focus on customer satisfaction and teamwork.

The role emphasizes a long-term career with a growing organization, with flexible hours and benefits including health insurance and PTO.