Customer-Centric Sales Associate

JD Sports NA; Norton (VA); On-site; USD 15,000 - 22,000; Full time

Job summary

JD Sports NA Norton, Virginia, is seeking a Sales Associate to deliver quality customer service and drive product sales in a fast-paced retail setting. The role requires knowledge across product areas and a commitment to upholding store standards and promotions.

You will promote merchandise, assist customers, meet sales targets, and support daily store operations while representing the JD Sports brand and providing an outstanding shopping experience for loyal customers.

Qualifications

• 0-2 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Is a self-starter, has initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Is a team-player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by the organization.
• Consistently set goals to grow and improve selling skills and track overall sales.
• Practice and uphold all company policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
• Asist in the daily operations of the store, including completing work lists, clean up lists, weekly shipments, and store maintenance.
• Utilize presenting merchandise to promote and sell goods, guidance found in the product knowledge manual.
• Consistently achieve and/or exceed sales targets and goals.
• Identify and communicate merchandise needs, pricing concerns, and operations problems to store management staff.
• Attend all staff meetings and tech clinics for the store.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Skills

Customer service

Interpersonal skills

Communication skills

Fast-paced environment

Team player

Self-starter

Job description

JD Sports NA Norton, Virginia, is seeking a Sales Associate to deliver quality customer service and drive product sales in a fast-paced retail setting. The role requires knowledge across product areas and a commitment to upholding store standards and promotions.

You will promote merchandise, assist customers, meet sales targets, and support daily store operations while representing the JD Sports brand and providing an outstanding shopping experience for loyal customers.