Retail Sales Pro: Elevate Customer Experience

JD Sports NA; Somerset (KY); On-site; USD 10,000 - 15,000; Full time

Job summary

JD Sports NA in Somerset, Kentucky is seeking a Sales Associate to deliver exceptional customer service and drive product sales in a fast-paced retail environment.

You will promote services and merchandise, learn product knowledge, meet sales targets, and support store operations while upholding company policies and standards.

The role requires strong interpersonal skills, initiative, and a passion for creating a welcoming customer experience to help acquire and retain loyal shoppers.

Qualifications

• 0-2 years of customer service experience.
• Excellent interpersonal and communication skills.
• Able to work in a fast-paced environment.
• Self-starter with initiative to take on tasks.
• Detail-oriented and capable of multitasking.
• Team player with passion for customer service.

Responsibilities

• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by the organization.
• Consistently set goals to grow and improve selling skills and track overall sales.
• Practice and uphold all company policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction.
• Asist in the daily operations of the store, including completing work lists, clean up lists, weekly shipments, and store maintenance.
• Utilize presenting merchandise to promote and sell goods, guidance found in the product knowledge manual.
• Consistently achieve and/or exceed sales targets and goals.
• Identify and communicate merchandise needs, pricing concerns, and operations problems to store management staff.
• Attend all staff meetings and tech clinics for the store.
• Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Skills

Customer service

Interpersonal communication

Fast-paced environment

Self-starter

Attention to detail

Team player

Job description

JD Sports NA in Somerset, Kentucky is seeking a Sales Associate to deliver exceptional customer service and drive product sales in a fast-paced retail environment.

You will promote services and merchandise, learn product knowledge, meet sales targets, and support store operations while upholding company policies and standards.

The role requires strong interpersonal skills, initiative, and a passion for creating a welcoming customer experience to help acquire and retain loyal shoppers.