Customer-Centric Retail Sales Associate

The TJX Companies, Inc.; Calumet City (IL); On-site; USD 21,000 - 22,000; Full time

Job summary

Marshalls in Calumet City, IL is seeking an associate to deliver outstanding customer service and maintain a clean, organized store. You may work across multiple areas to support business needs and promote credit/loyalty programs.

The role emphasizes accurate ring/returns, adherence to procedures, and maintaining store standards while contributing to a positive team culture. Prior retail experience is preferred and flexibility is required.

Qualifications

• Excellent customer service skills
• Flexible schedule to support business needs
• Strong communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond to changes in direction or unexpected situations
• Capable of lifting heavy objects with or without reasonable accommodation
• Works effectively with peers and supervisors
• Retail customer experience preferred

Responsibilities

• Model established customer experience practices with internal and external customers
• Support and embody a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows procedures and standards
• Accurately processes and prepares merchandise for the sales floor
• Initiates and participates in store recovery as needed throughout the day
• Maintains cleanliness and recovery standards for the sales floor and store
• Provides and accepts recognition and constructive feedback
• Adheres to labor laws, policies, and procedures
• Supports shrink reduction goals and safety programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Flexible schedule

Communication

Organization

Multi-tasking

Adaptability

Teamwork

Retail experience

Job description

Marshalls in Calumet City, IL is seeking an associate to deliver outstanding customer service and maintain a clean, organized store. You may work across multiple areas to support business needs and promote credit/loyalty programs.

The role emphasizes accurate ring/returns, adherence to procedures, and maintaining store standards while contributing to a positive team culture. Prior retail experience is preferred and flexibility is required.