Customer-Centric Quick Lane Advisor

Dahl Express Winona; Onalaska, Northern (WI, KY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Medical

Dental

Vision

401k with company contribution

Life insurance

Disability insurance

Discounts on vehicles and services

Job summary

Dahl Automotive in Onalaska, WI is seeking a Quick Lane Advisor to greet guests and coordinate oil changes and light maintenance with the Quick Lane Technician team. You will provide a timely, courteous experience and handle multiple tasks while keeping the customer informed and satisfied.

The role emphasizes a positive attitude, strong communication skills, and the ability to work with little supervision in a fast-paced environment. Benefits include comprehensive coverage and company perks.

Qualifications

• Organized and friendly personality with strong multitasking ability.
• Excellent communication with customers and team members.
• Commitment to high levels of customer service and satisfaction.
• Able to work in a team, with minimal supervision.
• Valid driver's license with a clean driving record.

Responsibilities

• Write Quick Lane service orders and monitor workflow for timely service.
• Own the customer experience and ensure a positive impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Answer basic vehicle repair questions with technician support.
• Maintain Customer Happiness scores at or above company standards.
• Help manage the Quick Lane schedule to provide accurate wait times.
• Reinforce company policies and ensure regulatory compliance.
• Maintain good working relations with technicians and service staff.

Skills

Organized

Communication

Customer service

Team oriented

Self-motivated

Driver's license

Job description

Dahl Automotive in Onalaska, WI is seeking a Quick Lane Advisor to greet guests and coordinate oil changes and light maintenance with the Quick Lane Technician team. You will provide a timely, courteous experience and handle multiple tasks while keeping the customer informed and satisfied.

The role emphasizes a positive attitude, strong communication skills, and the ability to work with little supervision in a fast-paced environment. Benefits include comprehensive coverage and company perks.