Customer-Centric Property Manager, Class A Office

Highwoods Properties; Nashville (TN); On-site; USD 70,000 - 95,000; Full time

Job summary

Highwoods Properties in Nashville oversees a Class A suburban portfolio, delivering best-in-class service and community-focused experiences for our customers. The Property Manager drives financial performance, vendor partnerships, and proactive maintenance to elevate the workplace journey.

The role emphasizes customer relations, budgeting, and capital improvement oversight within a dynamic, culture-centric team environment.

Qualifications

• Bachelor's degree strongly preferred
• Minimum three years in commercial property management
• Professional designation CPM or RPA preferred
• Budgeting and reporting experience
• Proven experience managing capital improvement projects

Responsibilities

• Spearhead customer relations to promote open communication and trust between Highwoods and customers
• Drive customer retention and satisfaction across the portfolio
• Build strong customer relationships by addressing inquiries with a positive, service-forward approach
• Review and code property invoices for payment
• Conduct regular property inspections to identify opportunities and ensure policy compliance
• Negotiate and manage vendor contracts
• Manage capital improvement projects
• Develop and implement ideas to maximize operating efficiency and financial performance of the portfolio
• Prepare and monitor annual budgets including operating and capital expenditures
• Ensure compliance with codes, regulations, and safety directives
• Review and monitor work orders and assist in on-time resolution
• Coordinate move-ins/outs and suite improvements
• Review lease documents and related financials for accuracy

Skills

Customer service

Interpersonal skills

Communication

Time management

Organization

Analytical skills

Education

Bachelor's degree

3+ years in commercial property management

CPM or RPA preferred

Budgeting experience

Capital projects experience

Job description

Highwoods Properties in Nashville oversees a Class A suburban portfolio, delivering best-in-class service and community-focused experiences for our customers. The Property Manager drives financial performance, vendor partnerships, and proactive maintenance to elevate the workplace journey.

The role emphasizes customer relations, budgeting, and capital improvement oversight within a dynamic, culture-centric team environment.