Customer‑Centric Inside Sales Coordinator

Central Wire Industries; Northern (KY); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Vision Insurance

Life insurance

401(k)

401(k) matching

Paid time off

Employee assistance program

Referral program

Job summary

Central Wire Group of Companies is seeking a Sales Coordinator to support customer service and sales activities, including contract review, order entry and maintenance, quote responses, customer follow-up, and cross‑department coordination. This role monitors orders/backlogs and builds customer relationships while identifying upsell opportunities.

The position requires proficiency in Word/Excel and sales systems, strong communication, and the ability to work in a fast-paced environment.

Qualifications

• Proficiency in Microsoft Word, Excel and sales or business systems.
• Ability to generate quotes using job schedules, take-offs, representatives, and vendors.
• Business development skills and a strong interest in sales.
• Ability to work in a fast-paced environment and meet sales targets.
• Ability to work closely with other departments and attend scheduled meetings.
• System/MRP orientation preferred.
• Ability to work in various temperature environments and dusty conditions as needed.

Responsibilities

• Develop and maintain strong customer relationships to encourage trust, loyalty, and satisfaction.
• Communicate clearly, concisely, and professionally with customers regarding products, services, quotes, orders, and order status.
• Respond to customer inquiries in a timely manner, including pricing, availability, delivery, quote requests, claims, returns, and change orders.
• Process customer orders, change orders, claims, returns, and related requests according to established company policies and procedures.
• Perform contract review, order entry, order maintenance, and backlog monitoring to ensure customers are kept informed.
• Follow up on inquiries, quotations, cold leads, warm leads, and existing opportunities to support the sales process.
• Make warm and cold calls using marketing-driven leads and contact lists to create new sales and identify upsell opportunities.
• Maintain activity records, daily call logs, customer follow-ups, job bids, quotes, and pipeline opportunities in sales software.
• Learn and demonstrate company products, services, operational procedures, and competitive information, including pricing and lead times.
• Work with outside sales, commercial development personnel, and internal departments to ensure quality customer service and satisfaction.
• Provide timely and accurate information on incoming customer purchase orders and current order status when requested.
• Provide timely feedback to management regarding service failures, customer concerns, pricing recommendations, and market intelligence.
• Prepare and submit special reports as required.
• Support sales and marketing programs as directed and attend trade shows as required.
• Monitor and update company offerings on internet sales channels, including eBay, Amazon, and website opportunities.
• Obtain all required approvals.
• Maintain a clean and organized work area.
• Complete all assigned training, including monthly health and safety sessions.
• Perform other duties as assigned.

Skills

Microsoft Word

Microsoft Excel

Sales systems

Business development

Customer service

Interpersonal skills

Verbal and written communication

Education

High school diploma or GED

Job description

Central Wire Group of Companies is seeking a Sales Coordinator to support customer service and sales activities, including contract review, order entry and maintenance, quote responses, customer follow-up, and cross‑department coordination. This role monitors orders/backlogs and builds customer relationships while identifying upsell opportunities.

The position requires proficiency in Word/Excel and sales systems, strong communication, and the ability to work in a fast-paced environment.