Customer-Centric Financial Center Leader

EECU; Hurst (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

EECU is seeking a Financial Center Manager in Hurst, TX to lead a customer-centric branch culture and drive performance across sales, deposits and credit products. You will coach staff, manage operations, and strengthen community partnerships while ensuring regulatory compliance and a strong focus on member satisfaction.

Applicants should have several years in retail financial services, strong leadership and communication skills, and the ability to manage multiple priorities in a fast-paced

Qualifications

• Three to five years minimum experience in retail financial services, financial center leadership or related experience.
• Ability to exercise high discretion on confidential matters with internal and external stakeholders.
• Proven leadership with coaching and empowerment to improve results.
• Strong prioritization, organization and communication skills.
• Capable of managing multiple deadlines with accuracy and quality.

Responsibilities

• Creates a customer centric financial center culture delivering exceptional experience.
• Leads visible leadership to promote a positive culture and engagement.
• Sets the tone to ensure outstanding customer experience and center culture.
• Educates customers on mobile banking usage as needed.
• Participates in community events and builds local partnerships.
• Coaches, develops, motivates, and supports employees to meet goals.
• Ensures control environments and procedures are followed in the centers.
• Drives center performance, sales growth, and customer satisfaction.

Skills

Retail leadership

Coaching & development

Customer focus

Communication

Data analytics

Microsoft Office

Education

High School Diploma or equivalent

College degree preferred

Tools

Microsoft Office

Job description

EECU is seeking a Financial Center Manager in Hurst, TX to lead a customer-centric branch culture and drive performance across sales, deposits and credit products. You will coach staff, manage operations, and strengthen community partnerships while ensuring regulatory compliance and a strong focus on member satisfaction.

Applicants should have several years in retail financial services, strong leadership and communication skills, and the ability to manage multiple priorities in a fast-paced