Financial Center Consultant I

EECU Credit Union; Fort Worth (TX); Hybrid; USD 32,000 - 38,000; Full time

Job summary

EECU Credit Union in the Fort Worth area is seeking a Financial Center Consultant I (Teller) at our Hurst location to energize members with the right solutions and products. You will support members while performing teller transactions and guiding them to the best services EECU offers.

Candidates should have 1-2 years in a service role, solid cash handling, strong communication, and a professional, enthusiastic demeanor. Bilingual Spanish reading/writing/speaking is required.

Qualifications

• Minimum 1–2 years in a retail or financial environment delivering excellent service and building rapport with members
• Cash handling with ability to balance daily without overages/shortages
• Strong communication skills for clear member conversations
• Enthusiasm, professionalism, ownership, and accountability
• Ability to prioritize multiple tasks in a fast-paced environment
• Active listening, empathy, and approachability in interactions with members
• Solid computer skills, basic math, and written communication

Responsibilities

• Perform teller transactions and provide guidance on EECU products and services
• Build lifelong member relationships by delivering personalized service
• Deliver exceptional member experiences through constant personal interaction
• Proactively participate in branch marketing initiatives
• Greet members, answer calls, and direct them to appropriate staff as needed
• Ensure compliance with Bank Secrecy Act and related regulations

Skills

Bilingual Spanish

Education

High school diploma or equivalent

Job description

Are you looking for a Teller position here at EECU?

EECU is looking for a Financial Center Consultant I (Teller) for our Hurst location that will create energy and excitement around EECU products and services, providing the right solutions and the right products for our members.

EECU is dedicated to delivering excellence in service and it starts with you discovering our member’s needs. The Financial Center Consultant I will support our members while conducting teller transactions and providing guidance on our products and services. We are looking for someone who is proud to represent EECU and who gets great satisfaction in creating lifelong members by developing sincere relationships.

Key qualifications for the Financial Center Consultant I:

• Ability to deliver great member experiences in our environment and be invigorated by constant personal interaction.
• Providing a complete service and sales experience for members resulting in exceeding sales goals on a monthly basis.
• Perform a broad variety of member service functions such as teller functions; deposits, withdraws, check cashing, etc. Have the ability to solve operational issues.
• Proactively initiate and support marketing initiatives within the branch.
• Responsible for building exceptional rapport with our members with providing excellence in service.
• Responsible for lobby coverage that includes greeting all members, answers calls, and assists or directs members to appropriate employees when needed.
• EECU will, in compliance with applicable law, evaluate an applicant's credit history. Only applicants with good credit history will be considered for open positions. If offered a position with EECU, will have to clear background check including employment, criminal, and drug screen.

Candidates for EECU should possess the following knowledge and experience:

• One to two years minimum experience in a retail or financial environment that requires excellence in service while building exceptional rapport with member/customers.
• Cash handling daily with the ability to balance without overages or shortages.
• Strong communication skills that let you converse freely and comfortably in all interactions with members.
• Bring enthusiasm and professionalism to EECU, with a high level of ownership and accountability.
• Thrive in a fast-paced environment with the ability to prioritize multiple tasks daily.
• Good listener that is approachable, can problem solve and be empathetic.
• Relevant computer skills, solid math and written communication skills.
• High school diploma or equivalent.
• Bilingual required- able to read, write, and speak Spanish
• Need to be available during the hours of 7:30am- 6:15pm Monday - Friday, and 8:45am-1:15pm Saturdays.

Responsible for compliance of all Federal and State rules and regulations pertaining but not limited to Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act, NCUA Privacy Regulations, Reg DD, Reg E, Reg CC, Reg Z, Reg B, FCRA/FACTA, and Service Members Civil Relief. Required to attend initial and ongoing annual Bank Secrecy Act training.

For more than 92 years, Fort Worth-based EECU community credit union has been committed to providing members A Better Way of Banking®. Today, EECU is one of the largest credit unions in Texas with over $ 4.5 billion in USD assets and serves over 315,000 members through 22 financial centers across North Texas. In the true spirit of the credit union philosophy "people helping people" EECU was recently honored with the Fort Worth Business Press Corporate Philanthropy Award for employee volunteerism, named Best Bank/Credit Union by the Fort Worth Star Telegram’s readers, and became the 1st credit union in Fort Worth to become Blue Zones certified for promoting employee well-being.

EECU is an EOE/Vets/Disabled Employer.

We are an Equal Opportunity Employer and do not discriminate against applicants due to veterans status or on the basis of disability.