Customer-Centric Commercial Operations Specialist

Norsk Hydro; Rosemont (IL); On-site; USD 75,000 - 82,000; Full time

Benefits offered by this job

Retirement Savings Plans with Company匹

Education Assistance

Bonus Plan Eligibility

Job summary

Norsk Hydro in Rosemont, IL seeks a Commercial Operations professional to centralize liaison between Hydro and customers, providing extensive back-office support for sales and operations.

You will manage contracts and ensure accurate order processing following internal procedures, coordinating with Sales, Production, Logistics, Customer Technical Services, and Credit Management to maximize customer potential.

Qualifications

• Bachelor's degree or 3+ years related experience or equivalent combination.
• Strong analytical and problem‑solving capabilities.
• Self-motivated and independent with good communication.
• Excellent teamwork and stakeholder collaboration.

Responsibilities

• Manage daily customer relations responsibilities by overseeing customer order fulfillment in alignment with Hydro standard procedures, including contract management, sale/purchase order administration, scrap bank management, pricing, and invoicing.
• Collect market and customer information and assist the sales team during the budget process and take charge of preparing the yearly customer supply contracts.
• Ensure strict adherence to contractual provisions, facilitating timely call-offs of shipment quantities and pricing formulas while promptly addressing customer inquiries.
• Collaborate with production facilities, Metal Management, and Logistics to ensure accurate and timely completion of customer orders and inventory management by ensuring optimal turnover and metal flow.
• Monitor and report on claims, complaints, and customer concessions.
• Work closely with Credit Management on customer payments, including monitoring credit limits during volume changes.
• Take ownership of hedging metal on behalf of assigned customer accounts.
• Ensure focus on continuous improvement to simplify and automate processes.
• Perform ad‑hoc tasks and other duties as assigned

Skills

Self-motivation

Independent worker

Analytical skills

Problem solving

Team collaboration

Communication skills

Organizational skills

Change management

Microsoft Office

Education

Bachelor's degree

Tools

SAP

SAP Analytics

Power BI

Job description

Norsk Hydro in Rosemont, IL seeks a Commercial Operations professional to centralize liaison between Hydro and customers, providing extensive back-office support for sales and operations.

You will manage contracts and ensure accurate order processing following internal procedures, coordinating with Sales, Production, Logistics, Customer Technical Services, and Credit Management to maximize customer potential.