Commercial Operations Specialist

Hydro; California (MO); Hybrid; USD 75,000 - 82,000; Full time

Benefits offered by this job

Medical, Rx, Dental, Disability, Life

Flexible Spending Accounts

Retirement Savings with Company Match

Education Assistance

Bonus Plan Eligibility

Parental Leave

Hybrid work schedule

Job summary

Hydro is seeking a customer operations liaison in the Rosemont, IL area to provide extensive commercial operations and sales back-office support. You will manage customer contracts and ensure precise order processing in line with internal procedures, while collaborating with Sales, Production, Logistics, and Credit Management to maximize customer satisfaction and growth.

The ideal candidate will handle data entry with high accuracy, support hedging activities, and contribute to process

Qualifications

• Bachelor's degree or 3+ years related experience.
• Demonstrate self-motivation and independence with analytical/problem-solving abilities.
• Strong communication and collaboration with internal/external stakeholders.
• Proficiency in Microsoft Office and data-entry accuracy.

Responsibilities

• Oversee customer order fulfillment and contract management per standard procedures.
• Prepare yearly customer supply contracts and assist sales during budget process.
• Collaborate with Production, Logistics, and Credit Management to ensure customer satisfaction.
• Maintain accurate data entry and integrity across systems.

Skills

MS Office

Customer relations

Analytical skills

Education

Bachelor's degree or 3+ years experience

Tools

SAP

SAP Analytics

Power BI

Job description

Hydro Aluminium Metal is a leading supplier of extrusion ingots, sheet ingots, foundry alloys, wire rods, and high‑purity aluminium, with a global production network of around 6,000 employees. With primary metal production facilities in Europe, Canada, Australia, Brazil, and Qatar, and recycling facilities throughout Europe and the U.S., two‑thirds of our primary aluminium production is based on renewable energy.

What we offer you

• Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts
• Retirement Savings Plans with Company Match/Contributions
• Education Assistance
• Bonus Plan Eligibility
• Parental Leave
• Hybrid work schedule

Location: Rosemont, IL

Pay Range: $75,000 - $82,000

Job Summary

Take on the central role as the primary liaison between Hydro and our customers, providing extensive commercial operations and sales back‑office support. Manage customer contracts and ensure precise and timely processing of all orders in adherence to internal company procedures. Actively engage with Sales, Production, Logistics, Customer Technical Services, and Credit Management to secure customer satisfaction, acquire and develop new customers, foster long‑term relationship, and maximize customer potential. All while maintaining meticulous data entry and integrity.

What you will be doing

• Manage daily customer relations responsibilities by overseeing customer order fulfillment in alignment with Hydro standard procedures, including contract management, sale/purchase order administration, scrap bank management, pricing, and invoicing.
• Collect market and customer information and assist the sales team during the budget process and take charge of preparing the yearly customer supply contracts.
• Ensure strict adherence to contractual provisions, facilitating timely call‑offs of shipment quantities and pricing formulas while promptly addressing customer inquiries.
• Collaborate with production facilities, Metal Management, and Logistics to ensure accurate and timely completion of customer orders and inventory management by ensuring optimal turnover and metal flow.
• Monitor and report on claims, complaints, and customer concessions.
• Work closely with Credit Management on customer payments, including monitoring credit limits during volume changes.
• Take ownership of hedging metal on behalf of assigned customer accounts.
• Ensure focus on continuous improvement to simplify and automate processes.
• Perform ad‑hoc tasks and other duties as assigned.

What will make you successful?

Required Education/Experience:

• Bachelor's degree from a four‑year college or university; or more than 3 years related experience and/or training; or equivalent combination of education and experience.
• Demonstrate self‑motivation and independence, coupled with robust analytical and problem‑solving capabilities.
• Proactively address issues in a systematic manner.
• Exhibit excellent team and interpersonal skills, fostering effective collaboration with both internal and external stakeholders.
• Possess strong communication skills, both written and oral.
• Exhibit a high level of organizational and change management proficiency.
• Maintain a keen focus on customer and supplier relationship.
• Proficiency in Microsoft Office.

Preferred Skills/Qualifications:

• Industry specific business experience is advantageous.
• Knowledge of SAP, SAP Analytics and PowerBI beneficial but not mandatory.

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Equal opportunities

Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law. We strive to provide equal opportunities for all to contribute and succeed with us. Apply before: 09/10/2026.

As part of our recruitment process, we may use job‑related assessments in selected roles. These tools help us better understand work‑related strengths and support a fair and consistent hiring process. Any assessment results are reviewed together with your experience, qualifications, and interviews, and are never used as the sole basis for hiring decisions.

If you need an accommodation in order to complete the application, please contact Hydro Recruiting via email at [e-mail].