Customer Service Representative

Hydro Extrusion USA, LLC; Saint Augustine (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Retirement Plan with Company Match

Education Assistance

Bonus Plan Eligibility

Parental Leave

Job summary

Hydro Extrusions USA, LLC in St. Augustine, FL is seeking a detail-oriented Customer Service Representative to manage client relationships and ensure smooth order-to-delivery processes within a manufacturing environment.

You will coordinate between customers, production, sales and logistics, provide accurate product information, resolve issues promptly, and uphold service quality in a fast-paced setting. Three years in sales or customer service in manufacturing, and proficiency with SAP and MS

Qualifications

• Minimum 3 years in sales or customer service in manufacturing or similar environment.
• Strong communication and organizational skills.
• Proficient with SAP, MS Office and credit portal.

Responsibilities

• Manage customer orders from inquiry to delivery.
• Act as liaison between customers, production, sales and logistics.
• Provide accurate product information and respond to inquiries.
• Process credits, returns and complaints.
• Maintain accurate records and 99% data accuracy.
• Support price and profitability discussions with pricing knowledge.
• Collaborate with managers to expedite customer requirements.

Skills

Customer service

Sales

Communication

Teamwork

Microsoft Office

SAP

Analytical skills

Education

BA/BS preferred

Tools

SAP

Microsoft Office

Credit Portal

Job description

Customer Service Representative

Location

St.Augustine, FL, US, 32086

Career area

Sales & Marketing

Department

SE Sales - Tube and Conduit

Job Type

Permanent

Apply by

This position will be posted until filled

Hydro Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20,000 people. Through our unique combination of local expertise, global network, and unmatched R&D capabilities, we can offer everything from standards profiles to advanced development and manufacturing for most industries.Since 1905, Hydro has turned natural resources into valuable products for people and businesses with focus on a safe and good workplace for our 30,000 employees in more than 140 locations.

What we offer you

• Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts
• Retirement Savings Plans with Company Match/Contributions
• Education Assistance
• Bonus Plan Eligibility
• Parental Leave

Job Summary

A detail-oriented and customer-focused professional responsible for managing client relationships and ensuring a smooth order-to-delivery process within a manufacturing environment. Acts as a liaison between customers, production, sales, and logistics teams to address inquiries, resolve issues, and ensure timely and accurate fulfillment of orders. Maintains a high level of product knowledge to provide accurate information, supports continuous improvement initiatives, and upholds service quality standards in a fast-paced, deadline-driven setting. This position reports to Customer Service Manager.

What you will be doing

• Commercial sales/marketing.
  • Assists Outside Sales in developing territory customer base.
• Sales prospecting.
  • Fields incoming calls from existing and prospective customers and utilizes sales skills to identify new opportunities.
• Profitability and price optimization.
  • Uses market knowledge and sales skills to make pricing recommendations to management.
• Customer relationship building.
  • Stays in contact with key customers to increase Hydro's market share.
  • Participates in customer visits.
• Customer account administration
  • Processes customer orders, credits, complaints, returns, and inquiries.
• Internal relationship building.
  • Collaborates with department managers/representatives to plan and expedite customer requirements.
• Proactive problem identification/resolution.
  • Stays abreast of account transactions and proactively resolves internal and customer issues.
• Technical/Capability Knowledge specific to Hydro Aluminum.
  • Assists in root cause and problem solving of customer quality concerns.
• All other duties assigned

What will make you successful?

• Three years’ experience in sales or customer service-oriented role in manufacturing or similar environment
• BA/BS degree strongly preferred - AA/AS degree or some formal education required-Equivalent work experience may substitute
• Systems usage include: SAP, Microsoft Office, and Credit Portal
• Knowledge specific to mathematical calculations -Uses mathematical skills to calculate order quantities, quotations, and tolerances
• English (verbal and written) abilities at or above high school degree equivalent
• Requires strong to intermediate computer knowledge
• Demonstrated proficiency in organizing tasks, tracking deliverables, and maintaining accurate records. Examples include managing multi-step workflows or inventory systems with 99% accuracy.
• Proven ability to thrive in dynamic, high-pressure environments. Experience navigating multiple priorities or deadlines simultaneously without loss of efficiency or quality.
• History of effective teamwork across diverse organizational levels. Includes participation in cross-functional projects, facilitation of team meetings, or mentorship of junior staff.
• Manufacturing experience preferred.
• Knowledge and understanding of health and safety principles & OSHA standards.
• Organized / Attention to detail/Adaptable to change
• Results oriented and Willingness to learn
• Ability to function successfully in a fast-paced, changing work environment
• Work with limited supervision
• Demonstrated ability to work in and through teams, with all levels of the workforce

Equal opportunities

Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law. We strive to provide equal opportunities for all to contribute and succeed with us.

As part of our recruitment process, we may use jobrelated assessments in selected roles. These tools help us better understand workrelated strengths and support a fair and consistent hiring process. Any assessment results are reviewed together with your experience, qualifications, and interviews, and are never used as the sole basis for hiring decisions.

If you need an accommodation in order to complete the application, please contact Hydro Recruiting via email at [e-mail]

Why Hydro?

Are you looking to make a real impact? For over a century, our people have been the driving force in solving some of the world's most pressing issues - and we hope you'll join us in solving the next century's. Whether you're working to close the loop at one of our recycling facilities or ensuring efficient renewable energy processes to decarbonize aluminium production, your contributions make an impact in our shared purpose of propelling our industries and the world into a greener future.

A job where you make a difference

A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger. Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued.

Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions. Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter. Explore our world and the heart of our operations.