Customer-Centric Collision Repair Estimator

Zimbrick, Inc; Madison (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Continuing education

Experienced technicians

Fast-paced environment

Multiple locations in Dane County

Job summary

Zimbrick, Inc in Madison, WI is seeking an energetic customer service representative to guide customers through the repair process and ensure outstanding service. You will collaborate with production, parts and technicians, prepare basic estimates, share repair knowledge, and maintain a clean, safe, fast-paced shop while upholding our core values.

Excellent communication and a positive attitude are essential to build rapport and trust with customers.

Qualifications

• Excellent customer service and communication skills.
• Must have valid driver’s license and clean driving record.
• Ability to work with technicians and parts staff.
• Willingness to participate in training and continue learning.

Responsibilities

• Collaborate with production, parts and technicians to examine and diagnose physical damage.
• Prepare preliminary visual estimates.
• Share repair knowledge with team members.
• Keep up-to-date knowledge on vehicle repair procedures.
• Continuous learning through training classes.
• Maintain a clean and safe work environment.

Skills

Customer service

Communication

Teamwork

Positive attitude

Job description

Zimbrick, Inc in Madison, WI is seeking an energetic customer service representative to guide customers through the repair process and ensure outstanding service. You will collaborate with production, parts and technicians, prepare basic estimates, share repair knowledge, and maintain a clean, safe, fast-paced shop while upholding our core values.

Excellent communication and a positive attitude are essential to build rapport and trust with customers.