Customer-Centric Banking Teller

Citibank (Switzerland) AG; Paramus, Northern (NJ, KY); Hybrid; Confidential; Part time

Job summary

Citibank (Switzerland) AG in Paramus, NJ seeks an entry-level Teller to assist with branch activities and deliver client-facing services. You will handle cash, process transactions, and educate clients on digital options to support branch revenue and a strong customer experience.

The role emphasizes accuracy, teamwork, and regulatory compliance, with part-time hours and a competitive benefits package. You will operate in a customer-centric environment at Citi’s Paramus branch.

Qualifications

• Previous relevant experience preferred.
• Demonstrated sales and customer service experience.
• Money handling experience.
• Effective problem solving and communication skills.
• Ability to work well in a team oriented environment.
• Education: High School diploma or equivalent.

Responsibilities

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service.
• Perform banking transactions including cash deposits, managing cash supply, and maintaining branch vault cash.
• Identify referral opportunities for new products and services based on client’s financial goals.
• Educate clients on digital and self-service opportunities offered by Citi.
• Adhere to bank policies, operational controls, and regulatory procedures to ensure safety and security of client and bank assets.
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed.
• Maintain working knowledge of client accounts as well as new and existing products and services offered.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior and measured by metrics.
• Appropriately assess risk when business decisions are made, driving compliance and ethical conduct.

Skills

Sales experience

Customer service experience

Money handling

Problem solving

Communication skills

Teamwork

Education

High School diploma or equivalent

Job description

Citibank (Switzerland) AG in Paramus, NJ seeks an entry-level Teller to assist with branch activities and deliver client-facing services. You will handle cash, process transactions, and educate clients on digital options to support branch revenue and a strong customer experience.

The role emphasizes accuracy, teamwork, and regulatory compliance, with part-time hours and a competitive benefits package. You will operate in a customer-centric environment at Citi’s Paramus branch.