Customer-Centric Banking Advisor

F.N.B. Corporation; Selinsgrove (Snyder County); On-site; USD 36,000 - 55,000; Full time

Job summary

F.N.B. Corporation's Relationship Banker position in the Retail unit is based in Selinsgrove, PA. It focuses on delivering customer service, handling basic consumer banking transactions, account servicing, and lending, with opportunities to convert transactions into referrals.

The role requires a high school diploma or GED, strong communication and sales skills, and adherence to all bank policies and procedures. Occasional travel to other market locations may be required.

Qualifications

• Excellent customer service and communication with customers.
• Strong organizational and interpersonal skills.
• Attention to detail and accuracy in data handling.
• Proficient with personal computer software and banking tools.
• Experience with MS Word, Excel, and PowerPoint is preferred.
• Knowledge of banking policies, consumer products and services, and sales skills.

Responsibilities

• Promotes the sales process by greeting customers, identifying needs, leveraging sales leads, and outbound calling; cross-sell bank products and services.
• Input and maintain data quality for referrals, customers, and applicants; manage lifecycle of relationships per standards.
• Perform routine teller transactions and other operational duties per policies.
• Handle additional duties and projects as assigned.
• Act as risk manager by adhering to the risk management program.
• Comply with regulatory laws and company procedures.

Skills

Excellent customer service

Excellent communication

Organizational skills

Detail-oriented

PC proficiency

MS Word

MS Excel

MS PowerPoint

Sales and customer service

Education

High School or GED

Tools

MS Word

MS Excel

MS PowerPoint

Job description

F.N.B. Corporation's Relationship Banker position in the Retail unit is based in Selinsgrove, PA. It focuses on delivering customer service, handling basic consumer banking transactions, account servicing, and lending, with opportunities to convert transactions into referrals.

The role requires a high school diploma or GED, strong communication and sales skills, and adherence to all bank policies and procedures. Occasional travel to other market locations may be required.