Customer-Centric Auto Service Advisor

G502 KGA-FLG, LLC; St. George (VT); On-site; USD 45,000 - 65,000; Full time

Job summary

Ken Garff St. George Ford, a Ken Garff Automotive Dealership, is seeking a Service Advisor who values respect, integrity, growth, humility and teamwork. You will greet customers, assess service needs, provide updates and estimates, and guide them through the repair process.

A focus on precise work and excellent communication is essential for success. The role offers competitive compensation with a 401(k) match, employee benefits, and a year-end bonus program.

Qualifications

• Friendly and cooperative demeanor; quick to connect and build relationships with others.
• Unselfish and approachable with a preference for exciting, fast-paced work.
• Motivated, patient, conscientious, relaxed and cooperative team worker.
• Accommodating and analytical, while producing highly precise and accurate work.

Responsibilities

• Greet all customers promptly and professionally.
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate.
• Provide customers with updates, estimates, and inspection results in a timely manner.
• Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry.
• Review all completed work and recommendations and collect payments from customer.
• Proficient knowledge in Dealer Management System (DMS) and other essential software to look up customer service history, schedule appointments, enter repair order information, and manage information.

Skills

Friendly demeanor

Relationship building

Team player

Analytical mindset

Patient

Motivated

Tools

DMS

Job description

Ken Garff St. George Ford, a Ken Garff Automotive Dealership, is seeking a Service Advisor who values respect, integrity, growth, humility and teamwork. You will greet customers, assess service needs, provide updates and estimates, and guide them through the repair process.

A focus on precise work and excellent communication is essential for success. The role offers competitive compensation with a 401(k) match, employee benefits, and a year-end bonus program.