Automotive Service Advisor- Experience Required

G502 KGA-FLG, LLC; Cathedral City (CA); On-site; USD 45,000 - 95,000; Full time

Benefits offered by this job

401k with company match

Medical, Dental, Vision

Wellness Time Off

Holiday pay and personal day

Year-end bonus program

Job summary

Toyota of the Desert, part of Ken Garff Automotive Group, is seeking a Service Advisor in Cathedral City, CA. Greet customers, assess service needs, prepare estimates, and coordinate with technicians to deliver timely, quality service.

The role emphasizes customer-focused communication, accurate work, and a collaborative team approach within a fast-paced dealership setting. Competitive compensation with benefits is offered.

Qualifications

• 1-2 years service advisor experience in any brand.
• Friendly and cooperative demeanour with strong relationship skills.
• Analytical with precise, accurate work and quick learning.
• Willingness to work in a fast-paced environment.

Responsibilities

• Greet customers promptly and professionally.
• Provide service guidance by listening, diagnosing needs, and selling appropriate services.
• Share updates, estimates, and results with customers in a timely manner.
• Answer calls courteously and satisfy inquiries.
• Review work performed and collect payments from customers.
• Utilize DMS and other software to access service history, schedule appointments, and manage data.
• Aim for high customer satisfaction scores through quality service.

Skills

Customer service

Communication

Relationship building

Teamwork

Tools

DMS software

Job description

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We're not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!

Toyota of the Desert, a Ken Garff Automotive Dealership, is currently looking for a Service Advisor that aligns with our core values and acts with respect, integrity, growth, humility and teamwork.

Looking for:

• 1-2 Years Service Advisor Experience- Any Brand
• Friendly and cooperative demeanor; quick to connect and build relationships with others
• Unselfish and approachable with a preference for exciting, fast-paced work
• Motivated, patient, conscientious, relaxed and cooperative team worker
• Accommodating and analytical, while producing highly precise and accurate work

Why you'll love working with us:

• Competitive compensation package and 401k with company match
• Average Salary Range: $4,000-$8500/monthly +( includes base pay, commissions and/bonuses, incentives )**
• Wellness Time Off, plus holidays, plus a Personal Purpose Day
• Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance
• Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend
• Year-end bonus program for ALL employees ( Garff Giveback )
• Employee discounts on vehicle purchase, parts, service and more!

**The pay scale above is the compensation range that the Company reasonably expects to pay for this position. Within this range, individual pay is determined by several factors including, but not limited to, specific skills, relevant work experience, relevant education and/or training, and performance related bonuses and incentives.

What you'll do as a Service Advisor:

• Greet all customers promptly and professionally
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate
• Provide customers with updates, estimates, and inspection results in a timely manner
• Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry
• Review all completed work and recommendations and collect payments from customer
• Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer's service history, schedule appointments, enter repair order information, and manage information
• Provide excellent service and review the customer satisfaction survey to each customer

At first glance, there's nothing remarkable at Ken Garff. Our uniforms aren't flashy, and our buildings look a lot like the competition. You may not see it right at first, but if you listen you'll hear. Because listening isn't just something we do; it's part of who we are. It's how we show that what we absolutely value the most (far more than buildings, uniforms or cars) is our people. And we thrive on treating them right. We listen because we believe listening matters. We're just different that way.

Will you join us as a new Service Advisor ? Will you throw your energy and focus behind what we're doing? Will you live our values and do things differently than you've ever done them? Will you listen and build trust and foster relationships? This organization, that started as an idea by a man named Ken Garff way back in 1932, needs one thing to keep its vision intact and its purpose of reinventing an industry moving forward. It needs you.