Customer Care Temporary Clerk

Xcel Energy; Eau Claire (WI); Hybrid; USD 20,000 - 21,000; Full time

Benefits offered by this job

Spot On Bonus

Medical/Pharmacy Plan

Dental

Vision

Life Insurance

Dependent Care Flexible Spending Area

Health Care Flexible Spending Account

Health Savings Account (HSA)

Limited-Purpose FSA

Transportation Reimbursement Account

Short-term disability

Long-term disability

Employee Assistance Program (EAP)

Fitness Center Reimbursement

Tuition reimbursement

Transit programs

Employee recognition program

Pension

401(k) plan

Paid time off (PTO)

Holidays

Volunteer Paid Time Off (VPTO)

Parental Leave

Job summary

Xcel Energy in Eau Claire, WI, is seeking a detail-oriented Clerk to enter web service orders into the customer billing system across multiple channels. The role focuses on accuracy, reliability, and timely handling of orders while supporting customer interactions in a professional manner.

Responsibilities include working independently with several computer systems, meeting productivity targets, and performing additional duties or projects as needed.

Qualifications

• High School education or equivalent required.
• 1 year experience in a customer service environment required.
• Strong attention to detail with a high degree of accuracy.
• Ability to work independently and in multiple computer systems.
• Must be results oriented.
• Good verbal and written skills required.

Responsibilities

• Enter in detail from service orders via multiple communication channels into the billing system.
• Meet objectives and goals with consistent performance.
• Interact with customers in a professional and respectful manner.
• Perform other limited duties as assigned, including projects as needed.

Skills

Attention to detail

Customer service

Communication skills

Independent work

Education

High School diploma or equivalent

Job description

Xcel Energy (NASDAQ: XEL) is a leading energy provider and Fortune 500 company, dedicated to serving millions of electricity and natural gas customers across eight states: Minnesota, Colorado, Wisconsin, Michigan, North Dakota, South Dakota, New Mexico and Texas. We make energy work better for our customers, helping them thrive every day. That means always raising the bar - delivering better service and providing more reliable, resilient, and sustainable energy.Xcel Energy is a place where you’ll have opportunities to grow, expand your skills, and help lead the clean energy transition. We offer meaningful rewards, recognition, and support to help you build your career and make an impact - both on the job and beyond. Most importantly, it means you’ll be joining a company that knows employees are the driving force behind its success and is committed to helping you be your best.Xcel Energy supports a hybrid work model to enable collaboration and flexibility. Many roles are expected to work onsite three days per week (Tuesday–Thursday); however, work location expectations vary based on role, team, and business needs.Position SummaryThe Clerk's primary responsibility is entering web service orders into the customer billing system. Accountable for individual performance indicators of productivity and accuracy. Regular, reliable attendance is an essential job function.Essential ResponsibilitiesResponsible for accurately entering in detail from service orders via multiple communication channels. Performing consistently to meet objectives and goals. Performing work and handle customers in a professional and respectful manner.Performing other limited duties as assigned, including projects as needed.Minimum RequirementsHigh School education or equivalent required.1 year experience in a customer service environment required.Strong attention to detail with a high degree of accuracy.Ability to work independently and in multiple computer systems.Must be results oriented.Good verbal and written skills required.Location Requirement: Employees in this role must reside within a one-hour commuting distance of their assigned work location. This requirement supports business needs, including onsite training, team meetings, operational support, and other in-person business activities as needed.Our culture is grounded in shared values and employee commitments that guide how we work, support one another, and grow together.Our ValuesConnected, Committed, Trustworthy, SafeOur Employee CommitmentsWork that makes a differenceA team you can count ofOpportunities to growRewards that help you thriveXcel Energy provides job applicants reasonable accommodations for disabilities throughout the application process. If you are in need of an accommodation to complete the application process, now or at any time in the future, please complete the Applicant Accommodation Request Form.Non-BargainingThe anticipated starting base pay for this position is: $14.25 to $15.00 per hourThis position is eligible for the following benefits: Spot On Bonus, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Flexible Spending Account, Health Care Flexible Spending Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental LeaveBenefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.Deadline to Apply: 11/19/26EEO is the Law (PDF) | Equal Opportunity Statement (PDF) | Employee Rights (PDF)All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility.Accessibility StatementXcel Energy endeavors to make https://www.xcelenergy.com and https://jobs.xcelenergy.com accessible to any and all users. If you are in need of an accommodation to complete the application process, now or at any time in the future, please complete the Applicant Accommodation Request Form. For any other application related questions, including application follow-ups or technical issues, please use our Recruiting Assistance, Electra, for assistance. Electra can be found in the lower right-hand corner of our Xcel Energy Careers site.