Customer Care Technician

Capital Region Water; Harrisburg (Dauphin County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid holidays, vacation and sick leave

Long-term and short-term disability

Life insurance

Flexible Spending Accounts

On-site fitness room

Employee Wellness Programs

Job summary

Capital Region Water in Harrisburg, PA is seeking a Customer Care Technician to read water meters, inspect equipment, and report anomalies. The role requires attention to detail, data entry accuracy, and strong customer service.

The position typically runs Monday–Friday 7:30 a.m.–4:00 p.m., with occasional schedule adjustments. You will work with asset management and billing systems, keep clear records, and support field operations to ensure reliable service.

Qualifications

• Two years of continuous work experience.
• Experience working with the public in a professional manner.
• Valid Pennsylvania Class C driver's license is required.

Responsibilities

• Read monthly water meters and accurately record readings.
• Inspect meters for defects, leaks, damage, and signs of tampering; document findings and report discrepancies.
• Replace meter batteries, meters, and related equipment as needed.
• Lift manhole lids and set up pumping equipment; access meter pits following safety procedures.
• Respond to customer requests and provide notices and information regarding billing and access.
• Maintain work orders and records using asset management and utility billing systems.

Skills

Customer service

Communication skills

Record keeping

GPS interpretation

Basic math

Public interaction

Punctual attendance

Education

High school diploma or GED

Tools

Asset management system

Utility billing software

GPS tools

Driver's license

Job description

We offer competitive compensation, benefits, and opportunities for training and career development. Capital Region Water is an Equal Opportunity Employer and actively promotes a diverse and drug-free workplace.

We are always looking for talented, energetic, and hard-working employees that want to serve their community

Title of position: Customer Care Technician

Position type: Full-Time

Location: Harrisburg, PA

Join the CReW!

We offer competitive compensation, benefits, and opportunities for training and career development.

Description of responsibilities:

The Customer Care Technician is responsible for reading and recording water meters, inspecting meters and related equipment, and reporting defects or signs of tampering throughout Capital Region Water’s service area. The typical work schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m., with schedule adjustments as needed.

• Read monthly water meters and accurately record readings.
• Inspect meters for defects, leaks, damage, and signs of tampering; document findings and report discrepancies.
• Replace meter batteries, meters, and related equipment as needed.
• Lifts manhole lids with the aid of a manhole hook and sets up pumping equipment to remove water, when necessary. Access meter pits and vaults following confined-space procedures.
• Respond to customer requests and provide notices and information regarding billing, compliance, and required property access.
• Maintain work orders and records using asset management and utility billing systems.

Required experience:

• Two years of continuous work experience.
• Experience working with the public in a professional and effective manner.

Required skills:

• Ability to accurately record information and perform basic math calculations.
• Ability to interpret GPS data and learn street locations and the water distribution system.
• Ability to maintain accurate records, follow instructions, and learn applicable computer systems.
• Strong customer service and communication skills.
• Ability to work outdoors in varying weather conditions and maintain regular, punctual attendance.

Required Education:

• High school diploma or GED.
• Valid Pennsylvania Class C driver's license.

Capital Region Water is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Capital Region Water actively promotes a diverse and drug-free workplace.

Capital Region Water is an Equal Opportunity Employer. Applicants are considered for positions for which they have applied without regard to gender (regardless of gender identity or gender expression), race, color, religion, creed, national origin, ancestry, age, marital status, disability, sexual orientation, genetic information, pregnancy or other characteristics protected by law.

The Expected

The Capital Region Water offers competitive benefits to eligible employees including:

• Medical, dental and vision insurance
• Paid holidays, vacation and sick leave
• Long-term and short-term disability
• Life insurance
• Flexible Spending Accounts

The Unexpected

Several perks that set up apart from the rest:

• Employee Wellness Programs
• Access to on-site fitness room
• Ergonomic adjustments to make your work stations tailor fit for comfort.
• Professional development opportunities to help you learn and grow.