OnSite Specialist - Milwaukee, WI

Stryker; Milwaukee (WI); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee stock purchase plan

Job summary

Stryker is seeking an Endoscopy OnSite Specialist in Milwaukee to support surgical teams with MIS equipment and disposable products, ensuring readiness and smooth procedures.

Responsibilities include setting up Stryker towers, troubleshooting equipment, collaborating with OR staff, SPD, and biomedical teams, and maintaining documentation. Travel and on-call coverage are required; CRCST certification awaits within six months for sterile processing roles.

Qualifications

• 1+ year of experience in customer service, technical assistance, clinical support, supporting sterile workflow operations, or operating room environments.
• Knowledge of anatomy, surgical procedures, and instrumentation.
• HSPA/CRCST certification (required within 6 months for Sterile Processing roles; renewed annually).
• High School Diploma or equivalent.

Responsibilities

• Prepare, manage, and maintain surgical equipment and disposable products to ensure readiness before each procedure.
• Support OR teams during procedures by anticipating device needs and adjusting equipment.
• Troubleshoot and resolve equipment issues to maintain high service reliability.
• Collaborate with surgeons, OR staff, SPD, biomedical teams to deliver excellent service.
• Maintain documentation of procedure information, equipment usage, and metrics.
• Stay current with Stryker equipment and educate staff on product use.
• Follow safety and privacy standards and travel as required.

Skills

OR technical support

Surgical services

Communication skills

Troubleshooting

Problem-solving

Time-management

Education

Bachelor’s or Associate’s degree or equivalent certifications

Job description

As an Endoscopy OnSite Specialist, you will play an essential role in supporting surgical teams and ensuring that equipment, processes, and information flow smoothly to help drive exceptional patient care.

What You Will Do

• Prepare, manage, and maintain surgical equipment and disposable products to ensure everything is available, functional, and ready before each procedure, achieving full equipment readiness and minimizing workflow interruptions.
• Support operating room teams during procedures by anticipating device needs, providing timely equipment adjustments, and ensuring a seamless surgical experience.
• Troubleshoot and resolve both routine and complex equipment issues using independent judgment to maintain high service reliability and reduce downtime.
• Collaborate with surgeons, operating room personnel, central processing, biomedical staff, and other clinical partners to deliver excellent service and build strong working relationships.
• Maintain accurate documentation, including detailed procedure information, equipment usage, monthly performance metrics, and account updates to ensure compliance and continuity of service.
• Stay current through ongoing training, maintaining a strong working knowledge of Stryker equipment, disposable products, and new technologies while educating clinical staff on product use.
• Follow all safety, facility, and privacy standards, including patient confidentiality requirements, while maintaining a professional appearance, work ethic, and customer‑focused mindset.
• Provide flexible coverage, including rotating schedules, on‑call, overnight and weekend shifts, and support for other accounts within and outside your region, which may require travel.

What you will need:

Preferred Qualifications

• Bachelor’s or Associate’s degree, or equivalent certifications.
• 1+ year of experience in customer service, technical assistance, clinical support, supporting sterile workflow operations, or operating room environments.
• Knowledge of anatomy, surgical procedures, and instrumentation.
• HSPA/CRCST certification (required within 6 months for Sterile Processing roles; renewed annually).

Required Qualifications

• High School Diploma or equivalent.
• 0+ years of related work experience.
• Ability to work rotating schedules, including on‑call, overnight, and weekend shifts, and maintain readiness to arrive within 45 minutes when on call.
• Ability to lift up to 50 lbs occasionally and 20 lbs frequently; ability to stand, walk, bend, stoop, and use fine motor skills for extended periods.
• Visual acuity (corrected), color vision, mobility, and dexterity to identify and correct small inconsistencies in equipment or documentation.
• Strong analytical, problem‑solving, and time‑management skills with the ability to make independent decisions in high‑pressure environments.
• Ability to clearly explain and follow detailed guidelines and procedures.
• Proficiency with basic computer applications (e.g., Microsoft Office) and strong interpersonal, verbal, written, and organizational skills.
• Ability to travel and provide coverage at other accounts as needed, including occasional overnight travel.

The pay rate is $23.85/hour. This role includes a comprehensive benefits package as part of our total rewards to support you. Join us to build skills and grow your career.

Scope of Work Summary (Operating Room Support)

The OnSite Specialist provides in-room support for minimally invasive surgical (MIS) and related procedures, ensuring optimal performance of Stryker and third‑party equipment. This role bridges clinical teams, SPD, and Stryker service lines to maintain smooth, high-quality OR operations.

Core Responsibilities

• Set up Stryker towers, booms, lights, and integrated suite systems per surgeon preference.
• Confirm equipment functionality and image routing prior to each procedure.
• Adjust camera, monitor, and device settings intraoperatively.
• Provide immediate troubleshooting of endoscopy and integration systems.
• Manage post‑procedure breakdown and staging of all Stryker equipment.
• Clean/disinfect towers and components, restock consumables, and perform basic maintenance.
• Educate OR and SPD staff on proper use and troubleshooting of Stryker products.
• Support video conferencing, DICOM transfers, and EMR connectivity (where applicable).

Qualifications

• Experience in OR technical support or surgical services.
• Familiarity with MIS procedures (laparoscopy, arthroscopy, cystoscopy, hysteroscopy, etc.).
• Excellent communication and troubleshooting skills.

Scope of Work Summary (Sterile Processing Department – SPD)

Responsible for reprocessing and managing surgical instrumentation per IFU, HSPA/AAMI standards, and hospital policy. Works alongside SPD staff to ensure timely, compliant reprocessing of Stryker and hospital‑owned instruments.

Core Responsibilities

• Decontaminate and assemble rigid scopes, cameras, light cords, and power instrumentation.
• Perform in‑line function testing (leak, sharpness, insulation, or power checks).
• Wrap and containerize sets for sterilization per IFU.
• Maintain and update Stryker‑managed instrumentation lists in collaboration with SPD leadership.
• Facilitate repairs, replacements, and instrument tracking per hospital protocols.
• Communicate with SPD and OR leaders regarding equipment readiness and process improvements.

Certifications

• CRCST required within 6 months of hire (per Stryker and state legislation).
• Ongoing annual continuing education required.

USN

$23.85 USD Hourly

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.