Customer Care Specialist (Swedish Market)

The Fork; United States; Remote; USD 36,000 - 47,000; Full time

Benefits offered by this job

Lunch vouchers

Health insurance

International teams

Parental leave

Flexible working environment

Continuous learning and development

Job summary

TheFork ищет сотрудника в службу поддержки клиентов в Барселоне. Ваша задача — отвечать на запросы через телефон, почту и чат, помогать клиентам с reservation book, сайтом и приложением, а также подбирать наилучшее решение в зависимости от ситуации.

Требуется базовое знание CRM, уверенное владение шведским на уровне C2 и английским, плюс готовность работать в многоязычной международной команде.

Qualifications

• Базируйтесь в Барселоне.
• Шведский язык на уровне C2/в совершенстве.
• Свободное владение английским языком.
• Владение несколькими языками приветствуется.
• Навыки коммуникации и ориентация на клиента.
• Опыт работы в службе поддержки клиентов и знание CRM.

Responsibilities

• Ответы на входящие запросы по телефону, e‑mail и чату.
• Помощь клиентам по вопросам сервисов и сайта/приложения TheFork.
• Предоставление наиболее подходящих ответов с учётом потребностей клиента.

Skills

Swedish C2

English fluency

Multilingual

Communication

Tools

CRM tools

Job description

Описание

Join our Movement and Champion Restaurant Culture! At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries. We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

Задачи

• Answer incoming requests via phone, email and chat.
• Assist our customers on questions about our electronic reservation book, our website or app.
• Put yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs.

Требования

• Based in Barcelona.
• Swedish at a C2 / Mastered level.
• Fluency in English.
• Speaking more languages are always welcome!
• An open minded person with a high level of communication skills.
• Care about customer needs and always try to make their experience unique and satisfactory.
• Knowledge in CRM tools.
• Experienced in a customer support environment.

Benefits

• Lunch vouchers available for each working day (because yes, we like to try our best restaurants)
• International teams and a multicultural environment spanning 10 offices across Europe
• Highly inclusive working environment
• Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
• Continuous learning and development programs
• Free access to the Calm app to help you build resilience wherever you are in your mental health journey
• Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
• A program dedicated to helping you have the best work/life balance
• Health insurance fully covered by the company
• Life & Disability Insurance at no cost to the employee
• Amazing offices with dining, a coffee point on each floor, and leisure area
• Team building events

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great. TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to [e-mail]. Our HR team will review the request and respond accordingly.

Условия

• An awesome team
• A permanent contract
• Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)