Customer Care Specialist (Swedish Market)

Tripadvisor; Barcelona (NY); Hybrid; USD 36,000 - 58,000; Full time

Benefits offered by this job

Awesome team

Permanent contract

Flexible work environment

Lunch vouchers

Job summary

TheFork is looking for a customer support professional based in Barcelona to answer inquiries by phone, email, and chat, helping customers with our reservation platform and app. You will tailor responses to each situation with empathy and clear guidance.

We value Swedish and English language skills, CRM proficiency, and prior experience in customer support, within a diverse, inclusive team across Europe.

Qualifications

• Based in Barcelona.
• Fluent in English; Swedish at C2 level.
• Open-minded with strong communication skills.
• Knowledge of CRM tools.
• Experience in a customer support environment.

Responsibilities

• Answer incoming requests via phone, email and chat.
• Assist our customers on questions about our electronic reservation book, our website or app.
• Put yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs.

Skills

CRM tools

Customer support

English fluency

Swedish (C2)

Multilingual

Communication skills

Tools

CRM tools

Job description

Join our Movement and Champion Restaurant Culture!

At TheFork we believe that the best things in life happen around the table.

As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants.

Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

Discover life at TheFork

What you will do:

• Answer incoming requests via phone, email and chat.
• Assist our customers on questions about our electronic reservation book, our website or app.
• Put yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs.

Who you are:

• Based in Barcelona.
• Swedish at a C2 / Mastered level. Fluency in English. Speaking more languages are always welcome!
• An open minded person with a high level of communication skills.
• Care about customer needs and always try to make their experience unique and satisfactory.
• Knowledge in CRM tools.
• Experienced in a customer support environment.

What we offer you:

• An awesome team
• A permanent contract
• Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)
• Competitive fixed salary and bonus
• Lunch vouchers available for each working day (because yes, we like to try our best restaurants)
• International teams and a multicultural environment spanning 10 offices across Europe
• Highly inclusive working environment
• Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
• Continuous learning and development programs
• Free access to the Calm app to help you build resilience wherever you are in your mental health journey
• Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
• A program dedicated to helping you have the best work/life balance
• Health insurance fully covered by the company
• Life & Disability Insurance at no cost to the employee
• Amazing offices with dining, a coffee point on each floor, and leisure area
• Team building events

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.