Account Manager

Tripadvisor; United States; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible working environment (2 days W

Health insurance fully covered

Lunch vouchers

Bonus

Calm app access

Parental leave

Job summary

TheFork is seeking a dynamic sales-focused professional to join our restaurant growth team. You will contact current customers to present solutions aimed at increasing their revenue with TheFork month over month, while supporting restaurants via email and phone on positioning, revenue management and online marketing.

You will lead selling, upselling and retaining products and customers, act as the primary contact to build long-term relationships, and ensure proper training and support for using

Qualifications

• Experience as sales representative or account manager.
• C2 level of Portuguese and fluent English is a must.
• Experience in pitching and selling promotions/deals/flash sales.
• Experience handling a high volume of calls and portfolios with many accounts.
• Customer-oriented with empathy and strong communication skills.
• Dynamic, resilient and focused on achieving results.

Responsibilities

• Make outbound to current customers to present solutions to increase monthly revenue with TheFork.
• Support Restaurants customers via email and phone with positioning, revenue management and online marketing.
• Sell, upsell and retain products and customers.
• Be the primary contact and build long-term relationships with customers.
• Ensure support and training to use our tools.

Skills

Outbound sales

Account management

Portuguese (C2)

English fluency

High-volume calls

Customer empathy

Tools

CRM systems

Job description

Join our Movement and Champion Restaurant Culture!

At TheFork we believe that the best things in life happen around the table.

As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive.

If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

Discover life at TheFork

What You Will Do

• Make outbound to our current customers to present them solutions for their business to ensure they will generate significantly more revenue with TheFork month over month.
• Support, mainly through email and phone, our Restaurants customers and help them with their positioning strategy, revenue management and online marketing.
• Selling, upselling and retaining products and customers.
• Be the primary point of contact and build long-term relationships with customers.
• Ensure the support and training to use our tools.

You Must Meet These Critical Qualifications

• Experience as sales representative or account manager.
• C2 level of Portuguese and fluent English is a must.
• Experience in pitching and selling promotions/deals/flash sales.
• Experience in dealing with a high number (45-50) of outbound and inbound calls and portfolios with numerous accounts (from 400 to 800).
• Customer-oriented professional with strong empathy, communication skills, and a positive attitude.
• Dynamic, resilient, and highly focused on achieving key result.

You Can Impress With These Additions

• Hands-on experience in restaurant operations and high-standard hospitality service.
• Background in e-commerce management.

What We Offer You

An awesome team (not everybody like our jokes, but we try our best)

• A Permanent contract (that can be useful in life)
• Flexible working environment (2 days home office per week)
• Competitive fixed salary, bonus
• Lunch vouchers available for each working day (because yes, we like to try our best restaurants)
• International teams - More than 30 nationalities and over 10 offices worldwide
• Highly inclusive working environment
• Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc
• Continuous learning and development programs
• Free access to the Calm app
• Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
• A program dedicated to help you have the best work/life balance
• Health insurance fully covered by the company
• Life Insurance and Disability at no cost to the employee
• Attractive pension plans
• Amazing offices with dining, coffee point on each floor, and leisure area
• Team building events

All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to [e-mail]. Our HR team will review the request and respond accordingly.