Customer Care Specialist – Relationship Builder

Formica Group North America; Marion (IN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical & Prescription Drug Coverage

Dental Coverage

401(k) Savings Plan with Matching provision

Paid Time Off

Employee Assistance Program

Job summary

Formica Group North America is seeking a Customer Service Representative to maintain positive relationships with assigned accounts. This role requires excellent communication and problem-solving skills to ensure high customer satisfaction. Responsibilities include processing orders and responding to inquiries promptly.

The ideal candidate should have a minimum of two years in customer service and proficient in Microsoft Office applications. Join us in a collaborative environment, where your contributions will help drive our mission of delivering quality and innovation.

Qualifications

• Proven problem-solving skills to identify issues and recommend solutions.
• Experience in managing customer inquiries promptly.
• Ability to collaborate effectively with team members.

Responsibilities

• Maintain and build relationships with customers.
• Respond to customer inquiries efficiently.
• Process orders and quotes in a timely manner.
• Communicate with team members effectively.
• Resolve customer issues and provide backup support.

Skills

Excellent verbal and written communication

Problem-solving skills

Time-management skills

Multitasking and organization skills

Effective teamwork

Proficiency with Microsoft Office

Knowledge of ERP systems

High reliability

Ability to meet deadlines

Customer service experience

Education

Minimum two years of customer service experience

Tools

Microsoft Office

ERP systems

Job description

Formica Group North America is seeking a Customer Service Representative to maintain positive relationships with assigned accounts. This role requires excellent communication and problem-solving skills to ensure high customer satisfaction. Responsibilities include processing orders and responding to inquiries promptly.

The ideal candidate should have a minimum of two years in customer service and proficient in Microsoft Office applications. Join us in a collaborative environment, where your contributions will help drive our mission of delivering quality and innovation.