Client Success Specialist

Formica Corporation; Marion (IN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical & Prescription Drug Coverage

401(k) Savings Plan with Matching provision

Paid Time Off

Life & Voluntary Optional Life Insurance

Employee Assistance Program

Employee Product Purchase Discount

Job summary

Join Formica Corporation as a Customer Service Representative, responsible for maintaining strong customer relationships and resolving inquiries effectively. The candidate should have excellent communication skills and a minimum of 2 years of experience in a similar role.

This position requires proficiency in Microsoft Office, strong problem-solving capabilities, and the ability to work in a team. Employee offerings include medical coverage, a 401(k) savings plan, and paid time off.

Qualifications

• Minimum 2 years of customer service experience, preferably in comparable industry.
• Problem solving capabilities to effectively resolve customer inquiries.
• Strong communication skills to maintain positive customer interactions.

Responsibilities

• Maintain and build relationships with current and new customers.
• Respond to customer needs and inquiries promptly.
• Process orders and quotes in a timely manner.
• Resolve customer issues effectively.
• Participate in regular team meetings.

Skills

Excellent communication skills

Problem solving skills

Time management skills

Multitasking and organization skills

Teamwork

Proficient with Microsoft Office

Knowledge of ERP systems

Dependability

Job description

Join Formica Corporation as a Customer Service Representative, responsible for maintaining strong customer relationships and resolving inquiries effectively. The candidate should have excellent communication skills and a minimum of 2 years of experience in a similar role.

This position requires proficiency in Microsoft Office, strong problem-solving capabilities, and the ability to work in a team. Employee offerings include medical coverage, a 401(k) savings plan, and paid time off.