Customer Care Specialist — Pre-Licensed

Tp-8f723eaf; Richmond (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Mental health resources

401(k) plan

Life insurance

FSA plans

Retailer discounts

Job summary

TP is seeking a Pre-Licensed Specialist to serve as a primary contact for our clients in Richmond, Virginia. You will manage inbound and outbound communications and resolve inquiries using web-based tools to ensure a seamless customer experience.

This on-site role requires a High School Diploma, at least 6 months of customer service experience, and the ability to type 25 WPM. The team values service excellence, fast resolution, and professional communication.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers

Skills

Customer service

Active listening

Communication

Organizational skills

Emotional intelligence

Open-mindedness

Critical thinking

Problem solving

Education

High School Diploma or equivalent

Tools

Windows

Job description

TP is seeking a Pre-Licensed Specialist to serve as a primary contact for our clients in Richmond, Virginia. You will manage inbound and outbound communications and resolve inquiries using web-based tools to ensure a seamless customer experience.

This on-site role requires a High School Diploma, at least 6 months of customer service experience, and the ability to type 25 WPM. The team values service excellence, fast resolution, and professional communication.